Front Desk Clerk

Front Desk Clerk / Supervisor

Sure Stay by Best Western – Ridgetown Inn

In-Office | 21198 Victoria Rd, Ridgetown, ON N0P 2C0

About Us

Sure Stay by Best Western – Ridgetown Inn is a welcoming, guest-focused hotel providing exceptional service and comfort to visitors in the Ridgetown area. Our team prides itself on creating a professional, friendly environment where guests feel valued and staff are supported to succeed.

About the Role

We are seeking a Full-Time Front Desk Clerk with Supervisory Duties to join our team. This role combines front desk responsibilities with leadership tasks, ensuring smooth operations, guiding staff, and providing outstanding guest service. The ideal candidate is organized, proactive, and capable of leading by example in a fast-paced hospitality environment.

Responsibilities

• Supervise front desk operations and assist team members with daily tasks
• Greet guests and manage check-in/check-out procedures professionally
• Handle room reservations and process payments accurately
• Monitor staff schedules, provide guidance, and support team performance
• Train new front desk staff and provide ongoing coaching
• Address guest complaints and resolve issues efficiently
• Ensure compliance with hotel policies and standards
• Coordinate with housekeeping and maintenance to ensure guest satisfaction
• Maintain organized records and reports related to front desk operations

Requirements

• Previous front desk or hospitality experience required; supervisory experience preferred
• Strong leadership, communication, and interpersonal skills
• Ability to work full-time shifts including weekends and holidays
• Professional appearance, positive attitude, and problem-solving mindset
• Basic computer skills and familiarity with hotel booking/reservation systems
• Proficiency in Persian, Portuguese, or Spanish is an asset

Qualifications

• High school diploma or equivalent required
• Post-secondary or hospitality training is an asset

What We Offer

• Competitive full-time pay
• Flexible scheduling
• Friendly, supportive team environment
• Training and growth opportunities

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Ridgetown Inn uses Workwolf’s AI-enabled tools to sort and screen applications based on job-related criteria. All hiring decisions involve human review.