Customer Service Representative (US Process – )
RFS Business Solutions Pvt LtdRole Overview
RFS Business Solutions Pvt Ltd is hiring a mid-level Customer Service Representative (US Process – ). This is a full-time role in IN. posted 2 weeks ago. Full responsibilities, required qualifications, and the apply link are listed in the description below.
Resume Keywords to Include
Make sure these keywords appear in your resume to improve ATS scoring
Job Description
Work From Office (NIGHT SHIFTS)
9 HOURS SHIFTS
TWO SHIFT SLOTS - 7:30 PM TO 4:30 AM
AND 8:30 PM TO 5:30 AM
No transportation provided
MUST BE AVAILABLE ON WEEKENDS (2 ROTATIONAL WEEK OFFS)
UPTO 25K Salary per month
Location: ARCH SQUARE X2, Ep Block, EP-Y1, EP Block, Sector V, Kolkata, West Bengal
DO NOT APPLY IF YOU ARE NOT COMFORTABLE WITH THE ABOVE-MENTIONED DETAILS.
Job Description
We are looking for Customer Service Representatives to provide exceptional support to our e-commerce customers. The ideal candidates will be responsible for handling customer inquiries, resolving issues, assisting with sales, and ensuring a high level of customer satisfaction.
Key Responsibilities:
Handle inbound and outbound calls with US customers.
Assist customers with product inquiries, orders, and general support.
Resolve customer issues efficiently while maintaining a professional approach.
Provide accurate information about products and services.
Deliver excellent customer service while identifying potential sales opportunities.
Maintain proper documentation of customer interactions.
Requirements
Prior experience handling US customers is mandatory.
Excellent spoken English and communication skills.
Experience handling calls and interacting with US clients/customers.
Ability to work in a hardcore night shift (US shift).
Must be comfortable working night shifts.
Must be able to work weekends on rotational shifts.
Strong problem-solving and customer-handling skills.
Frequently Asked Questions
How do I apply for the Customer Service Representative (US Process – ) position at RFS Business Solutions Pvt Ltd?
Use the Apply button above to submit your application directly to RFS Business Solutions Pvt Ltd. Most applications take less than 5 minutes if your resume and contact details are ready, and you'll be routed to the employer's official application system to finish.
Where is the Customer Service Representative (US Process – ) position at RFS Business Solutions Pvt Ltd located?
This position is based in IN. RFS Business Solutions Pvt Ltd has not indicated remote or hybrid options for this role, so candidates should plan for on-site work.
What does a Customer Service Representative (US Process – ) at RFS Business Solutions Pvt Ltd earn?
RFS Business Solutions Pvt Ltd has not disclosed a salary range in this posting. Many employers share specifics later in the interview process; you can also ask during a recruiter screen if compensation transparency is important to you.
When was the Customer Service Representative (US Process – ) role at RFS Business Solutions Pvt Ltd posted?
This role was posted on June 3, 2026 (16 days ago). It's still listed as actively hiring; we re-confirm openings against the source system multiple times per day and remove closed roles.
AI-powered job search
Get every job scored to your resume
Upload your resume and get jobs ranked, your resume tailored, and employee contacts found automatically.
Get Started FreeNo credit card to start