IT Support Specialist – SME

Job Title: IT Support Specialist – SME (Technical Manuscript Review)

Company: Revolite Infotech Pvt. Ltd.

Employment Type: Full-Time (On Revolite Payroll)

Experience: 2 – 5 Years

Work Mode: Remote

Notice Period: Less than 30 Days

Apply: madhan@revolite.io

Role Overview

Revolite Infotech Pvt. Ltd. is looking for a skilled IT Support Specialist – SME to review and validate technical educational content aligned with the CompTIA A+ Core 1 (220-1201) and Core 2 (220-1202) certification objectives.

In this role, you will act as a technical reviewer and subject matter expert, ensuring the accuracy, clarity, and scope of IT support training materials designed for beginner and early-career IT professionals.

The position focuses on technical validation, quality assurance, and exam alignment rather than original content creation.

Key ResponsibilitiesTechnical Content Review

• Conduct detailed reviews of instructional manuscripts related to IT support topics.
• Ensure accuracy, clarity, and appropriate depth for entry-level IT learners.

Exam Objective Alignment

• Validate that content aligns with CompTIA A+ Core 1 and Core 2 certification objectives.
• Ensure proper terminology, realistic scenarios, and vendor-neutral explanations.

Scope & Content Validation

• Identify and correct overscoped topics such as advanced scripting, enterprise infrastructure design, or deep system administration.

Instructional Clarity

• Ensure complex IT concepts are clearly explained for beginners.
• Improve readability and learning effectiveness for entry-level audiences.

Technical Quality Assurance

• Detect and correct:
• Technical inaccuracies
• Outdated terminology
• Logical gaps
• AI-generated inconsistencies

Documentation & Professional Practices

• Verify that ticketing systems, documentation practices, and support workflows reflect real-world IT support operations.

Required Technical ExpertiseHardware & Peripheral Support

• PC components (CPU, RAM, storage, cooling, power supply)
• Desktops, laptops, and mobile devices
• Printers and peripherals
• Cables, connectors, and display devices
• ESD safety and device handling

Mobile Devices

• Mobile device components and troubleshooting
• iOS and Android support
• Wireless connectivity (Wi-Fi, Bluetooth, NFC)
• BYOD and MDM concepts

Networking Fundamentals

• TCP/IP basics, ports, and protocols
• Routers, switches, and access points
• Wired and wireless configuration
• Basic network troubleshooting tools

Virtualization & Cloud

• Virtual machines and hypervisors
• Containers (conceptual knowledge)
• Cloud models: IaaS, PaaS, SaaS
• Cloud-based productivity platforms

Operating Systems

• Installation and troubleshooting of:
• Windows
• macOS
• Linux
• Chrome OS
• Command-line and GUI tools

Security Fundamentals

• Malware types and prevention
• Social engineering awareness
• Endpoint protection and OS hardening
• Basic incident response concepts

Software & OS Troubleshooting

• Performance and application issue diagnosis
• Root cause analysis
• Resolution validation

Operational Procedures

• Ticketing systems and documentation standards
• Change management basics
• Backup procedures
• Remote support tools
• Customer communication and confidentiality practices

Qualifications

Professional Experience

• 2–5 years of experience in:
• IT Support
• Help Desk
• Desktop Support
• Technical Support roles

Technical Credentials

• CompTIA A+ certification (220-1201 / 220-1202) preferred
• Equivalent hands-on experience may also be considered.

Skills

• Strong technical review and editing skills
• Ability to identify and correct technical inaccuracies
• Strong written communication and documentation abilities

If you are interested in this opportunity, please share your updated resume at:

madhan@revolite.io

Pay: Up to ₹600,000.00 per year

Work Location: Remote