Role Overview

Resonance CX Partners connects seasoned professionals with opportunities that align with their personal values. The company is not a staffing agency and does not employ candidates for this role; instead, it sources and verifies openings directly from organizations with a customer-first focus.

This opportunity sits within the insurance industry and is fully remote, including training.

Why This Role May Appeal to You

• Pay can reach up to $21.64 per hour.
• Eligible for annual merit-based increases and bonus potential.
• Remote work from day one, training included.
• Strong PTO package and 401(k) matching.
• Potential for career growth and overtime earnings.
• Medical, vision, and dental coverage are included.

Key Duties

• Handle first notice of loss claim submissions promptly and with accuracy.
• Work through complicated claims questions and issues, bringing in others when needed.
• Communicate with internal teams and external customers to share information and resolve concerns.
• Offer ideas and feedback that can improve the quality of customer service.
• Adhere to risk-management and compliance procedures while completing daily work.

Qualifications and Requirements

• A high school diploma or an equivalent credential is required.
• At least 6 months of customer service experience is needed.
• Prior experience with data entry is required.
• You must have a dedicated workspace that is quiet and free from distractions.
• A stable internet connection of at least 5 Mbps upload and 10 Mbps download is required.

Preferred Background

• At least 6 months of call center experience is preferred.
• Fast and accurate typing skills, ideally 32 WPM or higher, are an advantage.
• Comfort using Windows-based systems and Microsoft Office is preferred.
• Ability to move efficiently between multiple screens and browsers is helpful.
• Strong reading comprehension and close attention to detail are valued.

Additional Information

The employer operates in the insurance sector. This role is fully remote, including the training period. The hiring partner emphasizes privacy, equal opportunity, and a secure, fair recruitment process. The organization is not the employer of record for this position; its role is to connect qualified candidates with the employer.

Responsibilities

• Receive and process first notice of loss claim reports quickly and accurately.
• Investigate and resolve challenging claim-related questions, involving the right people when needed.
• Coordinate with internal and external stakeholders to exchange information and close open issues.
• Share suggestions that support improvements in customer care quality.
• Work in line with risk and compliance standards at all times.

Requirements

• High school diploma or equivalent.
• Minimum 6 months of customer service experience.
• Experience entering data accurately.
• Quiet, distraction-free workspace.
• Internet speed of at least 5 Mbps upload and 10 Mbps download.

Perks & benefits

• Hourly pay up to $21.64.
• Annual merit increases and bonus opportunities.
• Fully remote setup, training included.
• Generous paid time off and 401(k) matching.
• Opportunity for overtime pay.
• Medical, vision, and dental benefits.
• Potential for career advancement.