Role Overview
Reno Platforms is hiring a Senior Customer Success Manager. This is a full-time role in Uttar Pradesh. posted yesterday. Full responsibilities, required qualifications, and the apply link are listed in the description below.
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Job Description
Job description
Roles and Responsibilities
- Own a portfolio of high-value institutional accounts (IITs, IIMs, top business schools and universities) as the single accountable point of contact.
- Drive platform adoption across departments admissions, program management, academics, student life and grow active usage.
- Oversee complex, multi-stakeholder onboarding and implementation, aligning go-live timelines to academic calendars.
- Own gross and net retention; drive expansion into new modules, departments, and campuses.
- Manage a team of Customer Success Executives to drive implementation of product on campuses
- Channel structured customer feedback to the product team to shape the roadmap.
- Resolve escalations independently and reduce founder dependency on account relationships.
Desired Candidate Profile
- 3+ years in B2B SaaS Customer Success, Account Management, or Implementation, owning large accounts end-to-end.
- Proven track record managing complex, multi-stakeholder enterprise or institutional accounts with long adoption cycles.
- Experience of managing a team for 2 years+ is preferred
- Excellent proactive, written communication; a bias toward ownership.
- Based in or open to relocating to Lucknow; willing to travel to client sites.
- Preferred: Experience working with Indian higher education / K-12 institutions (IITs, IIMs, universities, schools, or government education bodies); EdTech or vertical SaaS background.
Pay: ₹600,000.00 - ₹800,000.00 per year
Benefits
- Health insurance
Work Location: In person
About Reno Platforms
Reno Platforms
renoplatforms.com
Frequently Asked Questions
How do I apply for the Senior Customer Success Manager position at Reno Platforms?
Use the Apply button above to submit your application directly to Reno Platforms. Most applications take less than 5 minutes if your resume and contact details are ready, and you'll be routed to the employer's official application system to finish.
Where is the Senior Customer Success Manager position at Reno Platforms located?
This position is based in Uttar Pradesh. Reno Platforms has not indicated remote or hybrid options for this role, so candidates should plan for on-site work.
What does a Senior Customer Success Manager at Reno Platforms earn?
Reno Platforms has not disclosed a salary range in this posting. Many employers share specifics later in the interview process; you can also ask during a recruiter screen if compensation transparency is important to you.
When was the Senior Customer Success Manager role at Reno Platforms posted?
This role was posted on June 24, 2026 (yesterday). It's still listed as actively hiring; we re-confirm openings against the source system multiple times per day and remove closed roles.
How much experience does the Senior Customer Success Manager role at Reno Platforms require?
This is a senior-level position. Most senior roles call for 5+ years of directly relevant experience. Reno Platforms lists their specific requirements in the description below, so review the must-have qualifications closely before applying.
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