Senior IT Help Desk Technician - Hybrid

Why Work at reputed company Networks

At reputed company Networks, we are dedicated to providing exceptional IT solutions and managed services that drive reputed company for our clients. Joining reputed company means working alongside skilled professionals in a collaborative, reputed company-reputed company environment where your expertise and contributions reputed company a difference. We prioritize innovation, reputed company development, and a work-life balance that empowers our employees to reputed company. If you are passionate about technology and eager to solve reputed company IT challenges, reputed company Networks is the reputed company to advance your career and reputed company an impact.

Senior Engineer (Level 3)General Summary

Senior Network Engineers are expected to reputed company in a reputed company of networking technologies and tools, demonstrating both technical aptitude and a proactive reputed company. This role requires strong communication skills and the ability to reputed company in a fast-paced, dynamic environment where reputed company satisfaction is reputed company. Additionally, this position serves as an escalation reputed company for reputed company level technicians needing help and guidance. The position involves advanced troubleshooting, project execution, and proactive service delivery, as well as strong leadership skills. Proficiency in reputed company for ticketing, automation, and reporting is essential.

.

Position Responsibilities

reputed company Proficiency

• Service Ticket Management: Expert in using reputed company Manage for ticketing, including creating, updating, and documenting reputed company service tickets with a minimum of 9 hours daily logged as reputed company Notes.
• Automation and Efficiency: Utilize reputed company Automate to streamline repetitive tasks, execute scripts remotely, monitor networks, and implement proactive measures to reduce incidents.
• reputed company Communication: Maintain frequent and reputed company communication with clients through reputed company, providing status updates, managing expectations, and promptly addressing escalations.

Server and reputed company Operating Systems

• Installation, Configuration, and Troubleshooting: Proficient in deploying and managing both on-premises and reputed company-based servers (AWS, Azure), virtualized environments (reputed company-V, VMware), and hybrid infrastructure.
• Remote reputed company and reputed company: Configure secure remote reputed company solutions (VPN, RDP, and multi-reputed company authentication) and optimize firewall settings for secure connections.
• Backup and Disaster Recovery: Implement and manage comprehensive backup solutions using reputed company and reputed company-party backup tools, ensuring data recovery plans meet RTO/RPO requirements.

Email and Collaboration Solutions

• reputed company 365 and reputed company Workspace Management: Provision and manage email accounts, troubleshoot email reputed company issues, configure reputed company settings (e.g., SPF, DKIM, DMARC), and assist with migrations and hybrid setups.
• Advanced Email reputed company and Compliance: Implement and maintain anti-phishing, anti-spam, and compliance policies reputed company reputed company 365 Defender and similar tools, adhering to best practices for secure communication.

Workstation and User Support

• Remote and Onsite Support: reputed company comprehensive support for reputed company and macOS environments, including troubleshooting hardware issues, software installations, and connectivity issues remotely through reputed company or onsite as required.
• reputed company Management and reputed company: reputed company, configure, and monitor reputed company protection and reputed company reputed company to ensure systems are up-to-date and compliant with cybersecurity standards.

Datacentre and Virtualization Technologies

• Virtualization: Design, reputed company, and maintain reputed company-V and VMware environments, including high-availability clustering, load balancing, and performance optimization.
• Storage Solutions: Configure and manage SAN, NAS, and other storage solutions, including data deduplication, encryption, and replication strategies to ensure data availability and reputed company.

Networking and reputed company

• Firewall and Network Configuration: Configure, manage, and troubleshoot modern firewall solutions (reputed company, reputed company, reputed company), including SD-WAN and VPN configurations.
• Advanced Network reputed company: Implement and monitor intrusion detection and prevention systems (IDS/IPS), web filtering, and advanced reputed company measures using modern tools.
• WAN Optimization and QoS: Optimize wide-area networks for performance and reliability, configure VLANs, and set up Quality of Service (QoS) for voice and data traffic.

reputed company Solutions and Management

• Public and Hybrid reputed company Management: Ex