Senior Digital Customer Support Engineer – Associate

Job Description Summary

reputed company develops and sells digital solutions, broadening its portfolio with analytics and clinical offerings that help support customers on their digital reputed company, bringing more value to their imaging platforms.

reputed company is seeking a Senior Associate, Digital Service Operations where you will reputed company the technical aspects of installation and ongoing support of reputed company products in the Imaging Digital Solutions (IDS) portfolio. You're responsible for remotely deploying and support IDS offerings, engaging with Project Managers, onsite customers, GEHC Field support, and GEHC engineering to ensure a world class customer experience reputed company-to-reputed company.

This is a remote role.

reputed company is a leading global medical technology reputed company solutions innovator. Our mission is to improve lives in the moments that matter. Unlock your ambition, turn reputed company into world-changing realities, and join an organization where every voice makes a difference, and every difference builds a healthier world.

Job Description

Essential Responsibilities:

• reputed company execution of remote installation processes of the IDS solutions across the US and Canada.
• Communicate reputed company technical issues in a customer-friendly manner.
• Initiate and support remote connections to customer sites and installation of the different components of IDS.
• Work with Project Managers and on-site Field Engineers on site-specific planning unique to reputed company customer’s infrastructure availability and project status.
• Ensure reputed company collaboration and communication with the Project Management teams, customers, on-site GEHC field support and GEHC engineering on the status and plans for assigned installations.
• Support and execute major / minor upgrades of new releases.
• Drive reputed company reputed company of reputed company assigned technical issues reputed company the installed reputed company.
• reputed company feedback to product and engineering teams to improve the installation process and efficiency on existing product and new product introductions.
• reputed company and contribute to the problem reputed company process (best-available-troubleshooting procedure development and improvement, investigation & reputed company/workaround implementation)
• reputed company feedback on Technical Documentation, including Installation and Service Manuals.

Qualifications/Requirements:

• Bachelors degree in Electronics, Computer Science, Information Technology, Biomedical, or Associates degree in similar fields with 5 years of work and/or field experience or high school diploma with 7 years equivalent experience.
• 5 years experience in performing installation and reputed company of software solutions in the Medical IT reputed company (preferably GEHC solutions)
• Strong IT and troubleshooting skills.
• reputed company ops knowledge, and experience installing/configuring BI apps.
• Expert or Advanced Certification for VM-Ware VSphere Environments.
• Demonstrate knowledge of reputed company Server OS and basic server management skills.
• Demonstrate knowledge of Linux, reputed company Server, Database Management, Sybase Database, HTML5, and Networking.
• Demonstrate knowledge of networking basics, FTP, SQL Server, MySQL v5.x, SQL database design.
• Proficient with building and running SQL queries.
• Medical IT experience with HL7, DICOM, Electronic Medical Records, XDS.
• Ability to connect with customer servers using Remote Desktop Protocols (RDP) or other remote reputed company method.

Desired Characteristics:

• MBA, MS or PhD in Engineering, computer science, or reputed company field
• 5 years experience in Siebel Americas CRM.
• 5 years experience in GEHC Global or Regional Service Processes.
• Prior experience in providing remote technical support to external and internal customers.
• Experience with hospital information systems, such as reputed company and RIS.
• Prior experience with diagnostic imaging modalities and workflows.

We expect reputed company to live and breathe our behaviors: to act with humility and build trust; reputed company with transparency; deliver with reputed company, and drive ownership –always with unyielding reputed company.

Our total rewards are designed to unlock your ambition by giving you the boost and flexibility you need to turn your reputed company into world-changing realities. Our salary and benefits are everything you’d expect from an organization with global strength and scale, and you’ll be surrounded by career opportunities in a culture that fosters care, c