Consumer Lending Loan Coordinator

Redwood Credit Union is looking for a Consumer Lending Loan Coordinator, who will provide general assistance and departmental support while providing superior Member service.

Key Responsibilities

Member Service:

o Provide exceptional service to all Members, officials, internal team members, and service providers.

o Provide general assistance and departmental support in completing tasks or projects.

o Provide phone coverage for the department at all times.

o Communicate with Members regarding their loan status and request documentation needed to close the loan.

o Compose and type letters, memos, and reports for staff and Members.

o Ensure problem ownership to protect the Member experience by researching and resolving Member concerns, complaints, and questions. Respond with thorough, and accurate information through oral and/or written communication, or by directing them to the appropriate department or person for assistance.

o Deliver excellent Member service by implementing RCU policy and departmental procedures and following the RCU service philosophy and standards.

Lending Support:

o Assist Direct lending with loan queues and funding when needed.

o Assist Indirect lending with loan packages and funding when needed.

o Manage the loan completion process with Member from approval to funding.

o Maintain tracking records in Symitar and file Uniform Commercial Code (UCC) filing on specific loan types.

o Follow up with Members, dealers, or vendors for any documentation needed for funding.

o Assist funders to ensure loan files are complete prior to internal and/or external audit requests.

o Ensure confidentiality and safeguard sensitive Member financial information.

o Evaluate pipeline to ensure loan files are closed within set RCU standards and that production goals are met.

o Identify cross sell opportunities that will benefit Member.

o Report daily any problems or concerns with specific loan files.

o Propose new or improved processes that will improve current processing structure.

o Review and complete daily lending reports.

Join us and discover why you'll love working at Redwood Credit Union!

ABOUT REDWOOD CREDIT UNION (RCU):

At Redwood Credit Union, our mission is to passionately serve the best interests of our Members and communities. Since 1950, we have been dedicated to supporting the financial well-being of our Members through better rates, low or no fees, and best-in-class customer service. Our purpose is to inspire hope and elevate the financial well-being of our communities one person at a time, through good times and bad.

As a not-for-profit financial institution, we are committed to a people-first approach, which is reflected not only in how we serve our Members, but also in how we treat our employees. Our leadership team is deeply focused on fostering a culture of heart and empathy, integrity, passion, inclusion, meaningful relationships, excellence, and ensuring financial well-being for all.

Why work for Redwood Credit Union?

• 25th largest credit union in the U.S. and the largest financial institution based in the North Bay
• Recognized by Newsweek as one of "America's Best Credit Unions 2026"
• Awarded a 5-Star Bauer Rating
• Recognized by Newsweek as one of "America's Greatest Midsize Workplaces 2025"
• Top Corporate Philanthropists (#24) - San Francisco Business Times
• Voted Best Places to Work in the North Bay 20 years in a row
• World-class Employee Engagement scores
• Rated Superior in Service by more than 90% of Members, surveyed by SF Gate
• Industry leading Net Promoter Scores across the U.S.