Retail & Fleet Assistant Manager

Redwood Credit Union is seeking an Assistant Manager of Retail and Fleet who will form a wide variety of management and sales duties in the day-to-day sales and service leadership of the dealership. Research, locate, and sell a variety of vehicles to Business Members in the purchase of new, pre-owned, and brokered vehicles, while simultaneously providing sales management to a team Auto Sales Advisors.

Key Responsibilities

Retail Management:

o Work with sales and service team members to ensure a timely and seamless purchase process for Members and guests.

o Demonstrate and train both service and product-knowledge standards.

o Assist in leading regular huddles with RCUAS team members.

o Assist in managing the CRM platform to ensure proper follow up, retention of Members and to seek out new prospective sales and Member growth.

o Motivate, counsel, coach and monitor the performance of the RCUAS sales and service team.

Fleet Auto Sales:

o Sell vehicles to business Members.

o Sell mechanical breakdown warranties, guaranteed auto protection coverage and other aftermarket related items.

o Prepare paperwork for the sale of the vehicle and loan.

o Research and solve Member problems and complaints in an accurate and timely manner.

o Perform all functions in a security conscientious manner.

Administrative and Support:

o Assist with completion of monthly reports and other tasks as needed.

o Create and submit invoices for payment for repairs, smog certifications and other reconditioning items on repossessed and in- stock vehicles.

o Ensure the immediate collection of sales proceeds on each vehicle sold.

o Lead and assist Auto Advisors to ensure sales paperwork is complete and organized.

o Responsible for moving cars and organizing dealership lot.

o Assure the close out of all deals sold at RCU Auto Services.

o Manage Sales Advisor’s dealership and branch schedule, to ensure appropriate coverage.

o Partner with Assistant Manager in tracking and forwarding internet leads to Sales Advisors.

Other Functions:

o Visit businesses and branches to promote auto buying fleet services.

o Promote business and fleet services at community and other types of events.

o Work in conjunction with Business Services to grow and support Business Members.

o Assist in the continuous growth of dealer relations to enhance broker business.

Join us and discover why you'll love working at Redwood Credit Union!

ABOUT REDWOOD CREDIT UNION (RCU):

At Redwood Credit Union, our mission is to passionately serve the best interests of our Members and communities. Since 1950, we have been dedicated to supporting the financial well-being of our Members through better rates, low or no fees, and best-in-class customer service. Our purpose is to inspire hope and elevate the financial well-being of our communities one person at a time, through good times and bad.

As a not-for-profit financial institution, we are committed to a people-first approach, which is reflected not only in how we serve our Members, but also in how we treat our employees. Our leadership team is deeply focused on fostering a culture of heart and empathy, integrity, passion, inclusion, meaningful relationships, excellence, and ensuring financial well-being for all.

Why work for Redwood Credit Union?

• 25th largest credit union in the U.S. and the largest financial institution based in the North Bay
• Recognized by Newsweek as one of "America's Best Credit Unions 2026"
• Awarded a 5-Star Bauer Rating
• Recognized by Newsweek as one of "America's Greatest Midsize Workplaces 2025"
• Top Corporate Philanthropists (#24) - San Francisco Business Times
• Voted Best Places to Work in the North Bay 20 years in a row
• World-class Employee Engagement scores
• Rated Superior in Service by more than 90% of Members, surveyed by SF Gate
• Industry leading Net Promoter Scores across the U.S.