Inbound Sales & Customer Success ( + Transactions)

<h4><strong>About the Role:</strong></h4> <p data-start="551" data-end="734">We’re hiring a <strong data-start="566" data-end="623">Renovation Advisor (Inbound Sales &amp; Customer Success)</strong> to own warm, high-intent homeowner opportunities from first conversation through signed construction contract.</p> <p data-start="736" data-end="1090">This is an <strong data-start="747" data-end="783">inbound, consultative sales role</strong> built for people who enjoy running real deals — without cold calling or outbound prospecting. If you come from an <strong data-start="898" data-end="953">SDR, AE, mid-market, or enterprise sales background</strong> and prefer working qualified, high-intent opportunities over transactional volume, this role will feel familiar in the ways that matter. <strong>Real estate or construction project management type roles also tend to do well here.</strong></p> <p data-start="1092" data-end="1602">Every homeowner you work with has already expressed intent to renovate. Your responsibility is to <strong data-start="1190" data-end="1225">own the relationship end-to-end</strong>: uncover goals, shape and scope the project, coordinate with matched contractors, and guide the homeowner toward a confident decision. Renovations are complex, emotional, and high-dollar purchases, which means deals require <strong data-start="1450" data-end="1512">strong discovery, thoughtful follow-up, and sound judgment</strong> — similar to longer-cycle sales in real estate, construction, or enterprise environments.</p> <p data-start="1604" data-end="2060">You’ll manage a pipeline of roughly <strong data-start="1640" data-end="1667">10–15 active homeowners</strong> at a time. While all leads are inbound, this is not a passive role. Success comes from staying organized, proactive, and comfortable owning outcomes through multiple decision points. You’ll use Realm’s playbooks, tooling, and contractor network to handle the renovation-specific details, while applying your <strong data-start="1976" data-end="2016">sales and customer management skills</strong> to build trust, create momentum, and close.</p> <p data-start="2062" data-end="2255">You don’t need to come in as a renovation expert — we’ll teach that. What matters is your ability to <strong data-start="2163" data-end="2202">run longer, multi-step transactions</strong>, manage stakeholders, and take ownership of results.</p> <p class="isSelectedEnd">This role is ideal for people who enjoy:</p> <ul> <li class="isSelectedEnd">Acting as a trusted advisor, not a high-volume or transactional seller</li> <li class="isSelectedEnd">Working warm inbound leads rather than cold calling or outbound prospecting</li> <li class="isSelectedEnd">Managing longer sales cycles with multiple stakeholders and decision points</li> <li>Unblocking stalled deals through follow-up, empathy, and problem-solving</li> <li class="isSelectedEnd">Owning a pipeline and being accountable for outcomes</li> </ul> <p class="isSelectedEnd">We’ve seen strong performance from candidates with backgrounds in:</p> <ul> <li><strong>SDR, AE, or Account Executive roles</strong>, especially in consultative, mid-market, or enterprise sales</li> <li class="isSelectedEnd"><strong>Real estate</strong> (agents, buyer specialists, transaction or deal-focused roles)</li> <li class="isSelectedEnd"><strong data-start="2910" data-end="2964">Construction, home services, or project management</strong> roles with customer ownership</li> <li class="isSelectedEnd"><strong>Customer success</strong> or <strong>account management roles</strong> with revenue responsibility</li> </ul> <p>If you’re motivated by warm inbound demand, meaningful transactions, and the challenge of guiding customers through complex decisions, this role offers the right mix of structure, ownership, and growth.</p> <h4><strong>About Realm:</strong></h4> <p>Realm is on a mission to help homeowners complete their renovations and new builds with confidence, ease, and financial clarity. We guide them through every step of the pre-construction journey—from understanding timelines and permitting to refining scope and securing financing. We the