Guest Relation / Front Desk - Luxury /Hotel Background ( Mumbai )

Guest Relations Executive -Andheri

Urgent Opening with a very reputed Hotel Group Segment

1 Week Off

Ctc : 20 k

Sr GRE - 25K

Role & Responsibilities : Kindly Share Updated resume along with Contact Person : Divya - 022 40697705 - qcprofile@gmail.com

Total Experience

Qualification :

Current Fixed :

CTC :

Expected CTC:

Notice Period :Reason for Change :Present Stay Location

:Kindly Assist so can guide you further details so I can guide u accordingly

• Good with communication and overall presentation.
• Has experience as a GRE, especially in corporate.
• Experience in a five-star hotel is a plus.

Job Description GRE / Receptionist Position Overview: The Receptionist will serve as the first point of contact for visitors, clients, and employees. This role is vital in creating a professional and welcoming atmosphere, while managing front desk operations, administrative tasks, and office communications effectively.

Key Responsibilities : Front Desk Management

• Greet and welcome visitors courteously and professionally.
• Maintain visitor logs and issue visitor passes in line with security protocols.
• Manage incoming phone calls answer, screen, and forward as appropriate.
• Schedule and coordinate meeting rooms, ensuring readiness for appointments, conferences, and events.
• Keep the reception area clean, organized, and presentable at all times.

Administrative Support

• Handle incoming and outgoing mail, courier services, and packages.
• Monitor and maintain office supplies, replenishing stock as required.
• Assist with data entry, filing, and maintaining office records.

Communication & Coordination

• Relay messages, announcements, and updates to staff efficiently.
• Serve as the initial point of contact during emergencies, guiding visitors and employees according to safety protocols.

Qualifications & Requirements

• Education: High school diploma required; bachelors degree in Business Administration or related field preferred.
• Experience: 13 years of experience in a business centre or luxury hotel reception/front office.
• Technical Skills: Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and familiarity with office equipment (printers, scanners, etc.).
• Communication Skills: Excellent verbal and written communication skills in English and local language(s).
• * Customer Service Orientation: Professional, approachable, and courteous demeanour.
• Organizational Skills: Ability to multitask, prioritize tasks, and manage time efficiently.
• Attention to Detail: Accuracy in handling calls, messages, and administrative work.
• Problem-Solving: Ability to handle challenging situations calmly and effectively.