People Operations and Office Manager

Role Location: Mississauga, ON (On-site)

Job Type: Permanent

Schedule: Full Time

Annual Salary: 70,000 - 80,000 + Bonus

About Rapid Aid

Rapid Aid is a global manufacturer of hot & cold therapy solutions with retail distribution across mass, pharmacy, grocery, value, and dollar channels. We produce trusted Consumer Packaged Goods in the first aid, pain relief, mom & baby, and children’s remedies categories. With fully owned and privately funded facilities in North America and Asia, Rapid Aid is committed to innovation, quality, and customer satisfaction.

About The Opportunity

Reporting to the Head of Global HR and the CFO, this role provides hands-on administrative and operational support across HR and office functions. This role ensures HR and office processes are executed consistently, records are maintained accurately, and employees receive timely day-to-day support.

How You Will Contribute:

Employee Lifecycle Administration

• Coordinate onboarding and offboarding logistics using approved templates and processes
• Prepare and issue employment documentation using Global HR-approved materials
• Maintain accurate employee records and HR systems
• Track probation periods, performance review cycles, training completion, and compliance requirements
• Support HR components of SMETA and other audits as required

Benefits & Payroll Support

• Administer benefits enrollments, changes, and employee inquiries
• Support payroll by providing benefits and leave reporting
• Administer HRIS (currently BambooHR)

Recruitment Administration

• Coordinate job postings, interview scheduling, and candidate communications
• Support reference checks, background checks and offer preparation

Employee Support

• Act as the first point of contact for routine HR inquiries (policies, benefits, time-off)
• Escalate all non-routine or sensitive HR matters to Global HR

Workplace Experience & Office Culture

• Coordinate on-site social events, team activities, and employee celebrations
• Support workplace engagement and recognition initiatives in partnership with Global HR
• Serve as the primary on-site contact for day-to-day office administration
• Manage office supplies, mail, facilities coordination, and service vendors
• Support meeting coordination, visitors, and on-site logistics
• Manage vendor and service contracts related to office operations
• Oversee general office organization and workspace needs
• Provide administrative support to leadership and operations teams as required
• Drafts and distributes all corporate communications
• Coordinate quarterly company newsletter production and distribution
• Manage physical IT assets, including laptops, phones, and peripherals
• Coordinate hardware setup, replacement, return, and inventory tracking
• Act as the internal liaison with the third-party IT provider
• Track IT requests and follow up on issue resolution
• Manage IT helpdesk email
• Creating and managing IT helpdesk tickets
• Create Fixed Asset Requests (FAR)

What You Bring to the Table

• A minimum of 3-5 years of progressive HR/people operations experience
• At least 1 years of experience in office administration
• Payroll knowledge/experience an asset
• Experience supporting HR processes in a structured, compliance-driven environment
• Experience coordinating with external vendors or service providers
• Strong organizational, documentation, and follow-up skills
• Demonstrated discretion, professionalism, and sound judgment in handling sensitive information
• Comfortable working onsite and interacting with employees and leadership daily

Compensation and Benefits

• Annual Salary of 70,000-80,000 + Bonus
• Extended Health Benefits
• Group RRSP
• Professional development support
• Vacation and sick days,
• Career growth opportunities
• Opportunity to contribute to a global leader in healthcare product innovation.
• A collaborative, fast-paced environment focused on quality and continuous improvement.

Apply Today!

If you thrive in a hands-on people operations role and enjoy supporting a growing organization, we’d love to hear from you.

Pay: $70,000.00-$80,000.00 per year

Benefits

• Company events
• Disability insurance
• Employee assistance program
• Extended health care
• Life insurance
• On-site parking
• Paid time off
• Tuition reimbursement
• Vision care

Work Location: In person