Manager Projects

Education Guidelines (Typical):

Graduate/Postgraduate with experience in relevant domain or process and transition/project

management

Previous experience with Google Ads projects will be regarded as a significant advantage.

Purpose of the Role:

Leads medium-touch transitions independently while supporting the RFP

creation, ensuring adherence to the plan and post contractual due diligence for a set of applications in a

large account or a smaller single account WITH the objective of managing new Service transitions to

Areas of Responsibilities:

Transition Management: - Post-Contract Phase

• Gain an in-depth understanding of Client requirements, expectations (SLAs, performance parameters

etc.), standards and procedures and help establish exit (gating) criterion for the transition phases

• Setup the transition/project management, track & report, governance of all transitions supported in line

with the agreed transition methodology, framework and tools

• Track scope changes and raise relevant CR's
• Understand the contractual requirements from both client and perspective
• Help transition lead formulate strategies and plans for setting up a transition environment following aRFP win
• Remind PM towards commercial transition project milestones (if any) and ensure that invoices are

raised by the project manager with reference to these dates and/or on completion of deliverables

• Review the outcome of the Transition deliverables to determine any corrective actions that could be

taken to improve future delivery in terms of cost, quality and client satisfaction

• Establish communication plan & ensure it is followed (both internal & external)
• Monitor, evaluate & report risks during each phase of transition Pre-Contract Phase
• Support RFP/RFIs and client visits

Delivery Support:

• Help the transition manager Implement the change management plan
• Work with the delivery team and handhold them to ensure that there is a smooth transition into the

steady state

Governance:

• Raise relevant CRs as part of the post contract due diligence process
• Drive escalation processes for resource issues, delayed project phases such as non-progress of KT,

missed deadlines and other planning issues

• Responsible for timely resolution of escalated issues and implementing appropriate corrective actions*

Ensure Transition processes in line with the transition methodology (managing risk, governance, quality

assurance, issue resolution, reporting)

• Ensure Transition is within time and budget and meet the required level of quality

Knowledge Transition:

• Plan and facilitate KT sessions during the Acquisition period and report progress to the Client

Transition Management team

• Collect inputs to track the effectiveness of KT sessions and take corrective actions as necessary *

Identify technical constrains for niche KTs and use prior KR experiences and knowledge to propose

unique staffing solutions

• Conduct and participate in risk audits, propose and implement mitigation plans for KTs that are hostile

or that which are inadequate

• Ensure the team adhere to the Transition plan and KT process frameworks

Sales Support:

• Work as part of the RFP team for any new or existing account and be responsible for the Transition

Plan

People Management:

• Guide Transition Analysts/Members, if any
• Provide inputs to the Transition Director to assist him in identifying cross-skilling/ training needs"

experience15

A client of Randstad India