We are seeking a highly accomplished Senior DevOps/Cloud Engineer to lead the architectural design, automation, and ongoing optimization of cloud-based contact center infrastructure and modern web platforms. In this role, you will take hands-on technical ownership of constructing, deploying, and maintaining highly available, secure, and resilient production systems. Serving as a core engineering authority, you will build automated deployment pipelines and integrate advanced data, AI, and workflow routing engines to deliver streamlined, citizen-facing communication applications.

Location: Toronto, ON

Duration: 9-month contract

Advantages

Advanced Omni-Channel Engineering: Command a highly specialized profile by deploying market-leading cloud contact center architectures and integrated conversational AI agents.

End-to-End Pipeline Ownership: Direct full-lifecycle DevOps environments by combining complex code scripting, backend API integrations, and cloud infrastructure automation.

High-Visibility Technical Scope: Serve as the definitive technical guide on application reliability, system telemetry, and architectural data security.

Stable Contract Runway: Solidify your enterprise cloud experience through a structured, predictable 9-month engineering engagement.

Responsibilities

Cloud Infrastructure Engineering: Design, build, configure, and maintain stable, scalable, and highly secure production environments utilizing comprehensive cloud platforms.

Contact Center Solution Architecture: Architect and implement end-to-end cloud contact center architectures—including call and queue flows, interactive voice response (IVR) nodes, unified agent workspaces, call recording configurations, and deep CTR/Contact Lens data analytics pipelines.

Pipeline Automation & Deployment: Develop, test, and manage automated infrastructure-as-code (IaC) templates and continuous integration/continuous deployment (CI/CD) pipelines to deploy software packages efficiently.

Systems Administration & Scripting: Maintain and monitor complex Linux application ecosystems, leveraging multi-language scripting routines to optimize computing resources and orchestrate operational workflows.

API & System Integration: Build, document, and connect robust API layers to safely bridge data exchanges across external communication channels, relational databases, and NoSQL storage networks.

AI Agent Development: Design, configure, and refine natural-language processing (NLP) architectures and conversational artificial intelligence interfaces to drive modern customer interactions.

Performance & Telemetry Monitoring: Evaluate application telemetry, monitor compute workloads, and audit cloud performance metrics to guarantee maximum system availability and minimal service disruption.

Data Security & Governance: Implement strict cybersecurity controls, identity mappings, and encryption practices to safeguard sensitive organizational data and protect against unauthorized access.

Qualifications

Core Technical Seniority: 10+ years of progressive, hands-on experience in software development and technical delivery across varied enterprise roles.

AWS Cloud Mastery: 5+ years of dedicated engineering experience building production infrastructure with a wide range of AWS services (including Lambda, API Gateway, Amazon Lex, AWS CLI, Kinesis, S3, KMS, Glue, DynamoDB, RDS, Amplify, and core utility suites).

Contact Center Specialist: 5+ years of practical experience implementing enterprise contact center solutions, featuring verified success designing, building, and scaling Amazon Connect cloud routing, queues, and analytics.

Conversational AI Competency: Proven, hands-on technical experience designing and tuning Amazon AI agents and voice-to-text automated workflows.

Advanced Scripting Fluency: High proficiency writing functional scripts and microservices across languages such as Python, Bash, Node, JavaScript, PHP, or Java.

Modern Integration Experience: Extensive experience constructing and consuming RESTful web APIs to coordinate disparate systems and database tiers.

DevOps Tooling & Linux Savvy: Practical experience setting up environments using Git, Jenkins, Maven, Jira, or Ansible, alongside strong capabilities maintaining complex Linux operating systems (e.g., Ubuntu, CentOS).

Nice to Have

Prior professional DevOps or Cloud engineering experience operating within a public sector or government I&IT delivery framework.

Summary

If you're interested in the "Senior DevOps/Cloud Engineer" role based in Toronto, we encourage you to apply online at www.randstad.ca. Only qualified candidates will be contacted for the next steps. We look forward to hearing from you!

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.

This posting is for existing and upcoming vacancies.