We are seeking a detail-oriented and motivated Junior Application Support Specialist to provide operational support, system maintenance, and ticket governance for enterprise-level business applications. In this role, you will act as a foundational technical link, ensuring software environments run efficiently by tracking system telemetry, identifying application variances, and executing standardized service workflows. This position is ideal for an IT professional eager to deepen their hands-on exposure to cloud technology, relational databases, middleware infrastructure, and structured ITIL service management frameworks within a collaborative team environment.

Location: Toronto, ON

Duration: 15-month contract

Advantages

Enterprise Tech Exposure: Gain direct experience with powerful enterprise tools, including WebSphere, Oracle 19c, Kubernetes, and Ansible.

Structured ITIL Training: Accelerate your career growth by mastering foundational ITIL processes in an active operational environment.

Long-Term Contract Stability: Benefit from a reliable 15-month timeline that allows you to fully integrate into technical teams and see projects through.

Data Literacy Growth: Sharpen your business intelligence profile by building real-world data reports and dashboards using Power BI.

Responsibilities

ITIL Service Management: Execute day-to-day lifecycle tracking for system issues, performing initial incident triage, basic technical assessments, and escalations to Tier-3 engineering squads.

Queue & Ticket Governance: Manage the queue assignment matrix within automated service tools, ensuring tickets are accurately routed, updated, and logged with comprehensive resolution steps.

Change & Configuration Tracking: Coordinate and build formal environment Change Requests while managing the component inventory and tracking assets across configuration management databases.

Operational Environment Monitoring: Monitor middleware application platforms, application servers, and automated deployment configurations to assist with systems integration and runtime stability.

Data Analysis & Reporting: Utilize data visualization and reporting tools to extract, structure, and model operational metrics, delivering performance reports to business teams.

Technical Troubleshooting: Respond to end-user requests by diagnosing technical bugs, assessing operating system errors, and isolating software application variances.

Documentation & Asset Upkeep: Create, update, and maintain technical support documents, standard operational procedures, system maintenance plans, and deployment schedules.

End-User Enablement: Train team members and internal stakeholders on managed applications, translating complex technical ideas into clear, accessible concepts.

Qualifications

Service Management Experience: Minimum of 2 years of professional experience operating within an ITIL Service Management framework, specifically handling incident triage, queue management, change requests, and configuration inventories.

Operational Infrastructure Awareness: 2+ years of hands-on familiarity or exposure to middleware suites and automated environments (such as IBM WebSphere, Oracle 19c databases, Kubernetes, or Ansible scripts).

Data Visualization Literacy: Practical experience using enterprise data analysis and reporting software, specifically Power BI, to visualize trends or system performance metrics.

Service Tooling Competency: Familiarity navigating structured ticket tracking software (such as Remedy, eSMT, or equivalent enterprise service desks) and standard office suites.

Analytical Problem Solving: Proven ability to troubleshoot software requests, apply critical thinking, and log detailed technical resolutions.

Communication & Soft Skills: Exceptional verbal and written communication skills with the listening ability, patience, and customer-service mindset required to support diverse stakeholders.

Education: Post-secondary education in Information Technology, Computer Science, Engineering, or a matching technical discipline (or an equivalent combination of education and professional experience).

Summary

If you're interested in the "Junior Application Support Specialist" role based in Toronto, we encourage you to apply online at www.randstad.ca. Only qualified candidates will be contacted for the next steps. We look forward to hearing from you!

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.

This posting is for existing and upcoming vacancies.