Role Overview
Supy is hiring a mid-level Customer Success Manager. This is a full-time role in Raipur. Part of Supy's Lifecycle hiring, posted yesterday. Full responsibilities, required qualifications, and the apply link are listed in the description below.
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Job Description
Job Description
About Us
Supy is transforming the restaurant industry with a data-driven inventory management platform. Our solution enables multi-location restaurant groups to cut costs, reduce waste, and maximize profitability through real-time data, actionable insights, and time-saving automation. Join us in redefining restaurant operations through innovative technology and seamless customer experiences.
Role Overview
As a Customer Success Manager at Supy, you will be the key point of contact for our customers across the APAC region, owning the full post-sale lifecycle from onboarding to long-term growth. Your mission will be to ensure restaurant groups successfully adopt Supy and achieve measurable operational and financial impact.
This is a unique opportunity to shape how customer success is delivered in the region, with strong ownership and visibility in a fast-growing SaaS company.
Key Responsibilities
Customer Onboarding & Adoption
- Guide restaurants through smooth onboarding, ensuring seamless integration and adoption of Supy’s solutions.
- Train and support restaurant teams on platform features aligned with their operations.
- Drive engagement across core modules including inventory, procurement, and cost control.
Account Management & Growth
- Build and nurture long-term relationships with stakeholders across restaurant teams.
- Act as a trusted advisor, providing insights to optimize operations and performance.
- Identify opportunities for account expansion and support renewal processes.
Customer Success & Retention
- Monitor account health, proactively identifying risks and ensuring high customer satisfaction.
- Resolve issues promptly in line with SLA commitments.
- Deliver tailored solutions by collaborating closely with internal teams.
Insights & Collaboration
- Track and analyze KPIs, preparing reports that demonstrate value and ROI.
- Relay customer feedback to product and internal teams to support continuous improvement.
- Contribute to overall business growth through customer success outcomes.
Qualifications
- 3–5+ years of experience in customer success or account management within B2B SaaS, hospitality tech, or POS/restaurant tech.
- Strong understanding of restaurant operations, procurement, and cost management.
- Ability to manage multiple customer accounts effectively.
- Analytical mindset with the ability to use data to drive decisions and insights.
- Familiarity with CRM and customer success tools (e.g., Salesforce, HubSpot, Gainsight).
- Strong customer-centric mindset with a passion for helping clients succeed.
- Full professional proficiency in German and English, both written and verbal.
Preferred Attributes
- Bachelor’s degree in business, hospitality management, or a related field.
- Previous experience as a cost controller in restaurants.
- Experience in the F&B, hospitality, or restaurant tech space.
- Basic understanding of SaaS platforms and APIs.
Frequently Asked Questions
How do I apply for the Customer Success Manager position at Supy?
Use the Apply button above to submit your application directly to Supy. Most applications take less than 5 minutes if your resume and contact details are ready, and you'll be routed to the employer's official application system to finish.
Where is the Customer Success Manager position at Supy located?
This position is based in Raipur. Supy has not indicated remote or hybrid options for this role, so candidates should plan for on-site work.
What does a Customer Success Manager at Supy earn?
Supy has not disclosed a salary range in this posting. Many employers share specifics later in the interview process; you can also ask during a recruiter screen if compensation transparency is important to you.
When was the Customer Success Manager role at Supy posted?
This role was posted on June 12, 2026 (yesterday). It's still listed as actively hiring; we re-confirm openings against the source system multiple times per day and remove closed roles.
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