Ensures

customer satisfaction by courteously greeting customers and promptly escorting

them to their seats:

§ Presents

menus, suggests cocktails and/or daily specials.

§ Exhibits

knowledge of all items on the menu and wine list.

§ Takes order.

§ Prepares

order for presentation to guest.

§ Replenishes

water.

§ Makes and

pours coffee for the customers.

§ Clears table

throughout dining experience using proper methods for removing dishes,

glassware and silverware.

§ Processes

customer restaurant bills promptly and accurately.

§ Cleans

tables, chairs and floor area.

§ Resets table

quickly.

§ Polishes

silverware and folds linen.

§ Check the

overall condition of the dining room, ensuring its readiness for customers.

§ Assists

service team as necessary to meet or exceed guest expectations.

§ Log book and

reservations must be read at the beginning of each shift.

§ Possesses a

valid liquor card at all times.

§ Acquires a

working knowledge of hotel, in-house facilities and local information to

respond to customer questions in these areas.

Promote all other services the hotel provides.

§ Informs

supervisor/manager of any customer dissatisfaction.

§ Performs all

duties and responsibilities in a timely and efficient manner in accordance with

established company policies and procedures to achieve the overall objectives

of this position.

Creates 100%

guest satisfaction by providing the Yes I Can! experience through performance

that demonstrates the standards of, genuine hospitality and exceeding guest

expectations

§ Gives

personal attention, takes personal responsibility and uses teamwork when

providing guest service

§ Listens,

apologizes with empathy, finds a solution and follows through when resolving

guest problems

§ Provides Yes

I Can! genuine hospitality and teamwork on an ongoing basis

§ Assumes the

responsibility to notice when the guest is not satisfied and uses their best

judgment as to when it is appropriate to use the 100% Guest Satisfaction

§ Performs

other duties required to provide the service brand behavior and genuine

hospitality

Adheres to

hotel policies and procedures:

§ Attends work

on time and as scheduled.

§ Follows

hotel grooming, hygiene and dress standards.

§ Minimise

safety hazards by following all safety rules and procedures.

§ Refrain from

personal conversations with other employees at the main entrance.

§ Keeps

immediate manager promptly and fully informed of all problems or unusual

matters of significance.

§ Performs all

duties and responsibilities in a timely and efficient manner in accordance with

established company policies and procedures to achieve the overall objectives

of this position.

§ Maintains a

favourable working relationship with all other company employees to foster and

promote co-operative and harmonious working climate.

§ At all time

projects a favourable image of the Brand to the public.

Compensation: Competitive salary