Senior Technical Account Manager — Kubernetes / DevSecOps (Federal Platform)

Rackner

Full Timesenior

Washington, DCPosted 5 days ago

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AWSGCPAzureKubernetesJiraCI/CD

Job Description

Senior Technical Account Manager — Kubernetes / DevSecOps (Federal Platform) Location: Remote (U.S.) | Washington, DC Metro Area preferred Clearance: Active TS/SCI preferred (or eligible to obtain) Why This Role Matters You’ll operate as a customer-facing technical advisor supporting a Kubernetes-based DevSecOps platform used in Department of Defense (DoD) environments. This role is focused on helping teams successfully onboard, adopt, and scale modern platform services in Kubernetes-based environments—not building the platform itself. What You’ll Do Lead Customer Engagement <ul> <li>Guide customer conversations as a technical advisor, helping teams understand platform capabilities and onboarding paths</li> <li>Translate Kubernetes, cloud, and DevSecOps concepts into clear, actionable guidance for mixed technical audiences</li> <li>Build trust quickly and operate as a reliable partner to customer stakeholders</li> </ul> Drive Platform Adoption <ul> <li>Act as the primary driver of platform adoption and correct usage across customer teams.</li> <li>Assess technical fit and recommend appropriate platform services (e.g., Kubernetes-based environments, CI/CD pipelines, hardened container ecosystems)</li> <li>Actively guide customers from initial onboarding through sustained usage and expansion</li> <li>Identify and address adoption blockers, improving how teams use the platform in practice</li> </ul> Enable & Educate <ul> <li>Deliver workshops, demos, and working sessions to accelerate customer understanding and usage</li> <li>Gather user feedback and translate insights into improved adoption and experience</li> </ul> Operate with Discipline <ul> <li>Track customer activity and technical exploration using tools such as Jira, Confluence, and CRM systems</li> <li>Maintain clear documentation and follow-through across engagements</li> </ul> What This Role Is — and Is Not This role is: <ul> <li>A customer-facing technical leadership role</li> <li>Focused on platform adoption, enablement, and outcomes</li> <li>A bridge between engineering, product, and mission users</li> </ul> This role is not: <ul> <li>A backend engineering or build-only position</li> <li>A ticket-based support role</li> <li>A pure sales or quota-carrying role</li> <li>A fit for candidates without prior customer-facing technical experience</li> </ul> What Success Looks Like (First 60 Days) <ul> <li>Quickly establish credibility and operate independently in customer-facing environments</li> <li>Independently guide onboarding and platform fit decisions</li> <li>Identify and help resolve early adoption challenges</li> <li>Begin influencing how customers use and expand platform services</li> </ul> What You Bring (Capability + Credibility) We’re looking for candidates who can perform in this role and have demonstrated similar work in practice. Core Capabilities <ul> <li>Working with Kubernetes in production environments, including direct involvement in system operations, support, or platform usage</li> <li>Experience with DevSecOps practices and CI/CD pipelines in real-world environments</li> <li>Ability to independently lead customer-facing technical discussions and guide platform adoption decisions</li> <li>Proven ability to operate across engineering, product, and non-technical stakeholders</li> </ul> Credibility Signals <ul> <li>Experience independently leading customer-facing technical discussions</li> <li>Operate in customer-facing technical roles with direct ownership of engagements (e.g., TAM, Solutions Architect, Sales Engineer, Field Engineer)</li> <li>Track record of personally driving customer outcomes (e.g., onboarding success, platform adoption, usage growth)</li> <li>Guide teams through real-world platform adoption or transformation efforts, including navigating technical and organizational challenges</li> </ul> Preferred Experience <ul> <li>Background in regulated or security-focused environments (e.g., federal, DoD, financial services, healthcare, or similarly complex domains)</li> <li>Familiarity with Kubernetes platforms or distributions (e.g., Rancher, EKS, AKS, OpenShift)</li> <li>Hands-on use of cloud platforms (AWS, Azure, or GCP)</li> <li>Exposure to DevSecOps practices at scale, including CI/CD pipelines and secure software delivery workflows</li> </ul> Why Rackner Rackner is a trusted partner delivering cloud-native platforms, DevSecOps solutions, and AI/ML systems across the public sector. Our teams work on mission-critical programs where outcomes matter. We prioritize: <ul> <li>Meaningful technical challenges</li> <li>Collaborative teams</li> <li>Opportunities to grow and take ownership</li> </ul> What This Role Offers You <ul> <li>Work directly with teams adopting modern DevSecOps platforms in real-world environments</li> <li>Build expertise across Kubernetes, cloud, and platform ecosystems</li> <li>Operate in a role that influences customer adoption and program success—not just delivery execution</li> <li>Collaborate with experienced engineers, architects, and mission partners</li> <li>Grow into broader technical leadership or platform strategy roles</li> </ul> Benefits & Perks <ul> <li>401(k) with 100% match up to 6%</li> <li>Comprehensive medical, dental, and vision coverage</li> <li>Life insurance + short- and long-term disability</li> <li>Generous paid time off</li> <li>Home office and equipment support</li> <li>Covered certifications and training</li> <li>Competitive compensation and weekly pay schedule</li> </ul> Equal Opportunity Rackner is an equal opportunity employer. We are committed to creating an inclusive environment for all employees.