Role Overview
quickreply.ai is hiring a entry-level Technical Customer Success Manager. This is a full-time role in Haryana. Part of quickreply.ai's Lifecycle hiring. Full responsibilities, required qualifications, and the apply link are listed in the description below.
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Job Description
Technical Customer Success Manager
Location: Gurgaon (On-site)
Experience: 2+ years
Type: Full-time
About us
QuickReply.ai is a cutting-edge WhatsApp Marketing Automation Platform designed for E-commerce stores.
In just 18 months, we've onboarded 700+ paying customers globally and achieved a 15x revenue growth.
As the world shifts from email and SMS to WhatsApp for business communication, QuickReply.ai is uniquely positioned to become a category-defining company.
Founded by IIT-Delhi alumni with deep industry experience, we raised seed funding in April 2023 and are now scaling our 35-member team to 50+ as we continue our growth journey.
Responsibilities
- Serve as the primary point of contact for our customers, understanding their business needs, and providing solutions to their problems.
- Manage customer relationships, including onboarding, training, and ongoing support.
- Develop and execute customer success plans, including setting goals, tracking progress, and reporting on results.
- Work with the sales team to identify upsell and cross-sell opportunities and ensure customer renewals.
- Collaborate with the product and engineering teams to prioritize customer feature requests and bug fixes.
- Monitor and analyze customer usage data to identify trends and opportunities for improvement.
- Provide feedback to the product team on customer needs and market trends.
- Maintain accurate customer records and communicate updates to relevant internal stakeholders.
- Conduct customer satisfaction surveys and follow up with customers to address any issues or concerns.
Requirements
- 2-3 years of experience in a technical customer success or similar role in a SAAS company.
- Strong technical skills, including experience with APIs, webhooks, and integrations.
- Excellent communication and interpersonal skills, with the ability to build relationships with customers and internal stakeholders.
- Strong problem-solving skills and ability to think strategically.
- Ability to work independently and prioritize tasks in a fast-paced environment.
- Experience working with WhatsApp Business API is a plus.
- A bachelor's degree in a relevant field is preferred.
Frequently Asked Questions
How do I apply for the Technical Customer Success Manager position at quickreply.ai?
Use the Apply button above to submit your application directly to quickreply.ai. Most applications take less than 5 minutes if your resume and contact details are ready, and you'll be routed to the employer's official application system to finish.
Where is the Technical Customer Success Manager position at quickreply.ai located?
This position is based in Haryana. quickreply.ai has not indicated remote or hybrid options for this role, so candidates should plan for on-site work.
What does a Technical Customer Success Manager at quickreply.ai earn?
quickreply.ai has not disclosed a salary range in this posting. Many employers share specifics later in the interview process; you can also ask during a recruiter screen if compensation transparency is important to you.
When was the Technical Customer Success Manager role at quickreply.ai posted?
This role was posted on May 13, 2026 (35 days ago). It's still listed as actively hiring; we re-confirm openings against the source system multiple times per day and remove closed roles.
Is the Technical Customer Success Manager role at quickreply.ai entry-level?
Yes. This is an entry-level position. Strong candidates typically have 0-2 years of relevant work experience, internships, or significant project work. Read the full description for any specific qualification requirements quickreply.ai has listed.
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