Entry-Level Office Administrative Coordinator & Technical Support Coordinator -

Job Overview

We are seeking an Entry-Level Office Administrative Coordinator & Technical Support Coordinator to join our team in a dynamic and fast-paced environment. This full-time or part-time role offers an excellent opportunity for individuals interested in developing their administrative and technical support skills. The successful candidate will provide essential office coordination, assist with IT support tasks, and ensure smooth communication across departments. Candidates should possess strong communication skills, a basic understanding of computer networking, operating systems, and help desk support, with a willingness to learn and grow within the organization.

Responsibilities

• Manage daily administrative tasks including scheduling, document management, and correspondence to support office operations.
• Provide technical support for hardware and software issues across various operating systems including Windows, macOS, and Linux.
• Assist users with desktop support, troubleshooting software problems, and resolving hardware issues promptly.
• Support network-related tasks such as VPN setup, LAN configuration, and firewall management to ensure secure connectivity.
• Utilize IT service management tools such as ServiceNow, Jira, BMC Remedy to track and resolve support tickets efficiently.
• Maintain and update documentation related to IT processes and procedures.
• Collaborate with the IT team to troubleshoot network connectivity issues and perform basic hardware repairs or replacements.
• Communicate effectively with end-users to provide excellent customer service and technical assistance via help desk channels.
• Support the deployment of software updates and assist in maintaining system security protocols.

Requirements

• Basic knowledge of operating systems including Windows, macOS, Linux; familiarity with software troubleshooting is preferred.
• Experience or familiarity with computer networking concepts such as LAN, VPN, firewalls, and general IT support practices.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) for documentation and reporting purposes.
• Experience using IT service management tools such as ServiceNow, Jira, or BMC Remedy is a plus.
• Strong communication skills with the ability to explain technical issues clearly to non-technical users.
• Ability to handle multiple tasks efficiently in a fast-paced environment while maintaining attention to detail.
• Willingness to learn new technologies related to desktop support, network security, and hardware troubleshooting.
• Prior experience in help desk or customer service roles is advantageous but not required.

This position provides an excellent platform for individuals eager to develop their administrative capabilities alongside technical expertise in IT support environments within a professional setting.

Pay: $45,000.00-$55,000.00 per year

Benefits

• Casual dress
• Company pension
• Dental care
• Flexible schedule
• On-site parking
• RRSP match
• Tuition reimbursement
• VRSP

Work Location: In person