Role Overview
QuantumFortuna is hiring a senior-level Manager - Marketing & Customer Experience. This is a full-time role in IN. Part of QuantumFortuna's Brand hiring. Full responsibilities, required qualifications, and the apply link are listed in the description below.
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Job Description
Role Overview:
You will be responsible for executing brand marketing activities and driving customer experience initiatives to ensure high levels of satisfaction and engagement for our client, a global leader in industrial manufacturing.
Key Responsibilities:
- Execute all brand marketing activities following global and local guidelines.
- Develop and adapt communication materials (collaterals, samples, displays) in alignment with global standards.
- Lead end-to-end setup for external/internal events & conferences, including ideation, logistics, and branding.
- Prepare post-event reports, analytics, and lead management status.
- Evaluate and pursue opportunities for partnerships, sponsorships, and advertising.
- Improve brand presence and campaign execution across branches, focusing on alignment.
- Conceptualize and execute impactful in-branch campaigns in collaboration with sales teams.
- Develop and implement strategic internal communication plans to drive engagement and alignment.
- Respond to customer inquiries via phone, email, SMS, and other channels.
- Handle new enquiries and complaints, ensuring timely and effective resolution.
- Analyze customer feedback to identify areas for improvement.
- Collaborate with branch and cross-functional teams to enhance service delivery.
- Implement customer service policies and procedures.
- Assist in developing strategies to improve customer retention.
Qualifications Required:
- MBA in Marketing.
- 7-12 years of relevant experience with a multinational organization in a similar role.
- Excellent communication and interpersonal skills.
- Proficiency in design and content creation tools.
- Prior experience in working with or managing agencies/partners.
- Ability to travel as required.
(Note: This position is based in Mumbai and requires full-time work from office (WFO).) Role Overview:
You will be responsible for executing brand marketing activities and driving customer experience initiatives to ensure high levels of satisfaction and engagement for our client, a global leader in industrial manufacturing.
Key Responsibilities:
- Execute all brand marketing activities following global and local guidelines.
- Develop and adapt communication materials (collaterals, samples, displays) in alignment with global standards.
- Lead end-to-end setup for external/internal events & conferences, including ideation, logistics, and branding.
- Prepare post-event reports, analytics, and lead management status.
- Evaluate and pursue opportunities for partnerships, sponsorships, and advertising.
- Improve brand presence and campaign execution across branches, focusing on alignment.
- Conceptualize and execute impactful in-branch campaigns in collaboration with sales teams.
- Develop and implement strategic internal communication plans to drive engagement and alignment.
- Respond to customer inquiries via phone, email, SMS, and other channels.
- Handle new enquiries and complaints, ensuring timely and effective resolution.
- Analyze customer feedback to identify areas for improvement.
- Collaborate with branch and cross-functional teams to enhance service delivery.
- Implement customer service policies and procedures.
- Assist in developing strategies to improve customer retention.
Qualifications Required:
- MBA in Marketing.
- 7-12 years of relevant experience with a multinational organization in a similar role.
- Excellent communication and interpersonal skills.
- Proficiency in design and content creation tools.
- Prior experience in working with or managing agencies/partners.
- Ability to travel as required.
(Note: This position is based in Mumbai and requires full-time work from office (WFO).)
Frequently Asked Questions
How do I apply for the Manager - Marketing & Customer Experience position at QuantumFortuna?
Use the Apply button above to submit your application directly to QuantumFortuna. Most applications take less than 5 minutes if your resume and contact details are ready, and you'll be routed to the employer's official application system to finish.
Where is the Manager - Marketing & Customer Experience position at QuantumFortuna located?
This position is based in IN. QuantumFortuna has not indicated remote or hybrid options for this role, so candidates should plan for on-site work.
What does a Manager - Marketing & Customer Experience at QuantumFortuna earn?
QuantumFortuna has not disclosed a salary range in this posting. Many employers share specifics later in the interview process; you can also ask during a recruiter screen if compensation transparency is important to you.
When was the Manager - Marketing & Customer Experience role at QuantumFortuna posted?
This role was posted on May 1, 2026 (51 days ago). It's still listed as actively hiring; we re-confirm openings against the source system multiple times per day and remove closed roles.
How much experience does the Manager - Marketing & Customer Experience role at QuantumFortuna require?
This is a senior-level position. Most senior roles call for 5+ years of directly relevant experience. QuantumFortuna lists their specific requirements in the description below, so review the must-have qualifications closely before applying.
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