Manager - Marketing & Customer Experience

Role Overview:

You will be responsible for executing brand marketing activities and driving customer experience initiatives to ensure high levels of satisfaction and engagement for our client, a global leader in industrial manufacturing.

Key Responsibilities:

• Execute all brand marketing activities following global and local guidelines.
• Develop and adapt communication materials (collaterals, samples, displays) in alignment with global standards.
• Lead end-to-end setup for external/internal events & conferences, including ideation, logistics, and branding.
• Prepare post-event reports, analytics, and lead management status.
• Evaluate and pursue opportunities for partnerships, sponsorships, and advertising.
• Improve brand presence and campaign execution across branches, focusing on alignment.
• Conceptualize and execute impactful in-branch campaigns in collaboration with sales teams.
• Develop and implement strategic internal communication plans to drive engagement and alignment.
• Respond to customer inquiries via phone, email, SMS, and other channels.
• Handle new enquiries and complaints, ensuring timely and effective resolution.
• Analyze customer feedback to identify areas for improvement.
• Collaborate with branch and cross-functional teams to enhance service delivery.
• Implement customer service policies and procedures.
• Assist in developing strategies to improve customer retention.

Qualifications Required:

• MBA in Marketing.
• 7-12 years of relevant experience with a multinational organization in a similar role.
• Excellent communication and interpersonal skills.
• Proficiency in design and content creation tools.
• Prior experience in working with or managing agencies/partners.
• Ability to travel as required.

(Note: This position is based in Mumbai and requires full-time work from office (WFO).) Role Overview:

You will be responsible for executing brand marketing activities and driving customer experience initiatives to ensure high levels of satisfaction and engagement for our client, a global leader in industrial manufacturing.

Key Responsibilities:

• Execute all brand marketing activities following global and local guidelines.
• Develop and adapt communication materials (collaterals, samples, displays) in alignment with global standards.
• Lead end-to-end setup for external/internal events & conferences, including ideation, logistics, and branding.
• Prepare post-event reports, analytics, and lead management status.
• Evaluate and pursue opportunities for partnerships, sponsorships, and advertising.
• Improve brand presence and campaign execution across branches, focusing on alignment.
• Conceptualize and execute impactful in-branch campaigns in collaboration with sales teams.
• Develop and implement strategic internal communication plans to drive engagement and alignment.
• Respond to customer inquiries via phone, email, SMS, and other channels.
• Handle new enquiries and complaints, ensuring timely and effective resolution.
• Analyze customer feedback to identify areas for improvement.
• Collaborate with branch and cross-functional teams to enhance service delivery.
• Implement customer service policies and procedures.
• Assist in developing strategies to improve customer retention.

Qualifications Required:

• MBA in Marketing.
• 7-12 years of relevant experience with a multinational organization in a similar role.
• Excellent communication and interpersonal skills.
• Proficiency in design and content creation tools.
• Prior experience in working with or managing agencies/partners.
• Ability to travel as required.

(Note: This position is based in Mumbai and requires full-time work from office (WFO).)