MONTREAL [HYBRID] - DevOps Production Engineer

WHO WE ARE

As the founding entity of RAINBOW PARTNERS, Quanteam is a consulting firm specializing in the fields of Banking, Finance, and Financial Services. Guided by our core values of closeness, teamwork, diversity, and excellence, our team of 1,000 expert consultants, representing 35 different nationalities, collaborates across 10 international offices: Paris, Lyon, New York, Montreal, London, Brussels, Geneva, Lisbon, Porto, and Casablanca.

We're hiring a DevOps Production Support Engineer for one of our clients, an investment bank based in Montreal.

Role Overview

We are seeking a DevOps Production Support Engineer to join a team focused on automating day-to-day processes and enhancing platform efficiency. In this role, you will champion a DevOps mindset, driving continuous improvement through the design and implementation of automated solutions.

Core Responsibilities

• Operational Excellence: Provide 24/7 L1/L2 global support to ensure high availability of the DevOps platform.
• Strategic Planning: Define and execute strategies for monitoring, capacity management, and production readiness.
• Automation & Deployment: Manage new releases, patches, and automated test cycles to ensure robust platform performance.
• Lifecycle Management: Oversee phased deliveries, from initial design documentation to final rollout, ensuring technical specifications are met.
• Incident Management: Collaborate with cross-functional teams to resolve production issues under pressure and restore services promptly.

Required Technical Expertise

• Experience: Minimum of 5 years in production support or a related technical role.
• Toolchain Administration: Expertise in administering and configuring tools such as Artifactory, Bitbucket, Confluence, Jira, Nexus IQ, SonarQube, and TeamCity.
• Infrastructure & Systems: Strong hands-on experience with Linux/Unix (and Windows) and a solid understanding of firewalls, network protocols, and load balancing.
• Monitoring: Proficiency in managing tools like Grafana, Prometheus, or Dynatrace.
• Automation & Scripting: Demonstrable coding skills in Python, Bash, or Perl, with experience using Ansible/Ansible Tower and Jenkins.
• Security & Cloud: Knowledge of authentication protocols, security vaults (CyberArk/Vault), and PaaS solutions.

Preferred Skills

• Containers: Exposure to Docker and Kubernetes.
• Databases: Familiarity with SQL Server, Oracle, or NoSQL environments.
• Methodology: Strong grasp of Agile frameworks, ITIL4 Foundation, and the full application lifecycle.
• Legacy Migrations: Experience transitioning from legacy platforms to modern, evolved solutions.

Personal Attributes

The ideal candidate is a proactive problem-solver who thrives in collaborative environments. You should possess:

• Excellent interpersonal and communication skills.
• A strong attention to detail and the ability to multitask effectively.
• A high level of energy and a genuine desire to research and adopt new technologies.