Hotel Front Desk Clerk

Front Desk Agent – Hotel Experience Required (Quality Inn – Middleburg Heights, OH)

We are currently hiring a Front Desk Agent. This is a fast-paced position and requires prior hotel front desk experience.

MUST HAVE HOTEL FRONT DESK EXPERIENCE – NO EXCEPTIONS

Job Duties:

• Check guests in and out accurately
• Process payments correctly (no missed charges)
• Answer phones and assist guests professionally
• Make and manage reservations (walk-ins, phone, online)
• Balance cash drawer and complete shift reports
• Communicate with housekeeping for room status
• Handle guest issues calmly and efficiently

Requirements

• Previous hotel front desk experience required
• Experience with hotel systems (Choice Advantage preferred)
• Strong customer service skills
• Must be reliable and on time
• Able to work independently and handle busy shifts

Work Environment

• Fast-paced hotel setting
• Must multitask and stay organized
• Must follow strict policies and procedures

Pay:

$15 – $17 per hour (based on experience)

Schedule:

• Full-time / Part-time available
• Must be available some evenings, weekends, and holidays

Pay: $15.00 - $17.00 per hour

Benefits

• Employee discount
• Paid time off

Work Location: In person