Role Overview
puresoftware ltd is hiring a Senior Service Desk Support Technician. This is a full-time role in IN. Full responsibilities, required qualifications, and the apply link are listed in the description below.
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Job Description
Role Overview:
You will be responsible for providing technical support including diagnosis, analysis, repair, set-up, and configuration. Additionally, you will assume end-to-end support ownership of the 8 Workspace service towers which include E-Comms (Messaging), Active Directory, Unified Communications & Collaboration, Desktop Engineering, Mobility, EFSS, Video Conferencing, and Web Tools. Your role will involve articulately responding to client questions, concerns, and complaints, as well as keeping clients informed on request status. It is crucial to ensure proactive monitoring of all workspace systems to identify and mitigate issues before they manifest into audit concerns or business impact. Your focus will be on maintaining the health and robustness of workspace systems to provide global business agility, stability, and continuity. You will be required to document the design and implementation record of workspace systems in a structured and consistent manner for relevant teams to consume accordingly.
Key Responsibilities:
- Provide technical support including diagnosis, analysis, repair, set-up, and configuration.
- Assume end-to-end support ownership of the 8 Workspace service towers.
- Articulately respond to client questions, concerns, and complaints.
- Keep clients informed on request status.
- Ensure proactive monitoring of all workspace systems.
- Document the design and implementation record of workspace systems.
- Record all client incidents or service requests in the automated Service Desk system.
- Update information on a timely basis and ensure quality and detail for the next steps in incident resolution.
- Experience with UEM/Dynamics, SCOM, SCCM, and other relevant technologies.
- Experience with delivery and support of audio and videoconferencing systems.
- Demonstrable action taker attitude and responsiveness to business requests.
- Excellent command of digital tools for project and task management.
- Excellent communication skills (Email, phone, IM) and verbal presentation skills.
- Ability to work well in a team and demonstrate good interpersonal skills.
- Proficient in written and spoken English.
- Microsoft MCSE or MCP certification will be an advantage.
- Experience in an investment bank or regulated industry will be beneficial.
Qualifications Required:
- Experience with UEM/Dynamics, SCOM, SCCM, Quest ActiveRoles Server, Quest Password Manager, Quest Analytics, GPO, Windows Server and Desktop OS, Microsoft SCCM, and SCOM.
- Experience with audio and videoconferencing systems - MS Teams and Zoom experience is an advantage.
- Excellent command of digital tools for project and task management.
- Excellent communication skills (Email, phone, IM) and verbal presentation skills.
- Team player with good interpersonal and communication skills.
- Good command of written and spoken English.
- Microsoft MCSE or MCP certification will be an advantage.
- Experience in an investment bank or regulated industry will be an advantage. Role Overview:
You will be responsible for providing technical support including diagnosis, analysis, repair, set-up, and configuration. Additionally, you will assume end-to-end support ownership of the 8 Workspace service towers which include E-Comms (Messaging), Active Directory, Unified Communications & Collaboration, Desktop Engineering, Mobility, EFSS, Video Conferencing, and Web Tools. Your role will involve articulately responding to client questions, concerns, and complaints, as well as keeping clients informed on request status. It is crucial to ensure proactive monitoring of all workspace systems to identify and mitigate issues before they manifest into audit concerns or business impact. Your focus will be on maintaining the health and robustness of workspace systems to provide global business agility, stability, and continuity. You will be required to document the design and implementation record of workspace systems in a structured and consistent manner for relevant teams to consume accordingly.
Key Responsibilities:
- Provide technical support including diagnosis, analysis, repair, set-up, and configuration.
- Assume end-to-end support ownership of the 8 Workspace service towers.
- Articulately respond to client questions, concerns, and complaints.
- Keep clients informed on request status.
- Ensure proactive monitoring of all workspace systems.
- Document the design and implementation record of workspace systems.
- Record all client incidents or service requests in the automated Service Desk system.
- Update information on a timely basis and ensure quality and detail for the next steps in incident resolution.
- Experience with UEM/Dynamics, SCOM, SCCM, and other relevant technologies.
- Experience with delivery and support of audio and videoconferencing systems.
- Demonstrable action taker attitude and responsiveness to business requests.
- Excellent command of digital tools for project and task management.
- Excellent communication skills (Email, ph
Frequently Asked Questions
How do I apply for the Senior Service Desk Support Technician position at puresoftware ltd?
Use the Apply button above to submit your application directly to puresoftware ltd. Most applications take less than 5 minutes if your resume and contact details are ready, and you'll be routed to the employer's official application system to finish.
Where is the Senior Service Desk Support Technician position at puresoftware ltd located?
This position is based in IN. puresoftware ltd has not indicated remote or hybrid options for this role, so candidates should plan for on-site work.
What does a Senior Service Desk Support Technician at puresoftware ltd earn?
puresoftware ltd has not disclosed a salary range in this posting. Many employers share specifics later in the interview process; you can also ask during a recruiter screen if compensation transparency is important to you.
When was the Senior Service Desk Support Technician role at puresoftware ltd posted?
This role was posted on April 3, 2026 (78 days ago). It's still listed as actively hiring; we re-confirm openings against the source system multiple times per day and remove closed roles.
How much experience does the Senior Service Desk Support Technician role at puresoftware ltd require?
This is a senior-level position. Most senior roles call for 5+ years of directly relevant experience. puresoftware ltd lists their specific requirements in the description below, so review the must-have qualifications closely before applying.
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