Senior Manager & Client Servicing & Employee Benefits

As a Senior Manager-Client Servicing-Employee Benefits, you will be responsible for managing the Employee Benefits portfolio of corporate clients. Your role will involve:

Key Responsibilities:

• Implementing the delivery strategy to ensure customer satisfaction, dependence & service patronage.
• Building and maintaining effective relationships with key corporate customers.
• Communicating with clients to identify their requirements and making appropriate adjustments necessary to meet client needs.
• Utilizing various mediums to engage with customers and provide quick assistance and resolution.
• Keeping customers updated on the latest products & service offerings.
• Expanding the customer base through upselling and cross-selling.
• Ensuring that the agreed deliverables are met in a timely manner.
• Collaborating with relevant stakeholders to ensure customer satisfaction.

Qualifications Required:

• Bachelor's Degree / Masters Degree.
• Excellent communication skills.
• Good listening skills and ability to determine clients' needs efficiently.
• Proficient in using Excel, Word & PowerPoint.
• Good technical knowledge about Employee health Insurance/ General Insurance products.
• Minimum 5 to 10 years of experience in General Insurance/ Insurance Brokers.
• Minimum 10 to 20 years of experience in Client service.
• Any Insurance Qualification/certifications will be an added advantage.
• Good decision-making skills.
• Ability to lead large teams.

You will play a crucial role in managing client relationships and ensuring the delivery of high-quality services to meet client needs effectively. As a Senior Manager-Client Servicing-Employee Benefits, you will be responsible for managing the Employee Benefits portfolio of corporate clients. Your role will involve:

Key Responsibilities:

• Implementing the delivery strategy to ensure customer satisfaction, dependence & service patronage.
• Building and maintaining effective relationships with key corporate customers.
• Communicating with clients to identify their requirements and making appropriate adjustments necessary to meet client needs.
• Utilizing various mediums to engage with customers and provide quick assistance and resolution.
• Keeping customers updated on the latest products & service offerings.
• Expanding the customer base through upselling and cross-selling.
• Ensuring that the agreed deliverables are met in a timely manner.
• Collaborating with relevant stakeholders to ensure customer satisfaction.

Qualifications Required:

• Bachelor's Degree / Masters Degree.
• Excellent communication skills.
• Good listening skills and ability to determine clients' needs efficiently.
• Proficient in using Excel, Word & PowerPoint.
• Good technical knowledge about Employee health Insurance/ General Insurance products.
• Minimum 5 to 10 years of experience in General Insurance/ Insurance Brokers.
• Minimum 10 to 20 years of experience in Client service.
• Any Insurance Qualification/certifications will be an added advantage.
• Good decision-making skills.
• Ability to lead large teams.

You will play a crucial role in managing client relationships and ensuring the delivery of high-quality services to meet client needs effectively.