Contact Center Representative

Job Title: Contact Center Representative

Location: Hyderabad

Client: Large MNC Bank

Employment Type: Contract (1 Year Extendable based on performance)

Experience: 1.5 to 3 Years

Industry Preference: Banking / Financial Services / Insurance (Insurance exposure is a plus)

Job Summary

We are seeking a dynamic and customer-focused Contact Center Representative to join a leading MNC bank. The role involves handling inbound/outbound customer interactions via calls and emails, ensuring prompt resolution of queries, and delivering a seamless customer experience.

Required Skills & Competencies:

• Excellent verbal and written communication skills
• Strong customer handling and problem-solving abilities
• Ability to prioritize, organize, and manage multiple tasks efficiently
• Adaptable and flexible to work in a dynamic and fast-paced environment
• Basic understanding of banking processes/products
• Good knowledge of MS Office and CRM tools

Interested candidates can shared their resume at shyamli.mhatre@protivitiglobal.in