Information Technology Support Engineer

PropertyPistol is one of the youngest and fastest-growing PropTech platforms in the real estate space

— founded by IITians and backed by industry leaders like ICICI, Baring Ventures, and the Founder of

CarDekho.

In just 12 years, we've built a powerful presence across India, Dubai, and the GCC, working with 100+

A-list developers, and driving a ₹50,000 Cr+ vision to revolutionize real estate distribution.

Today, 2% of all property sold in India passes through us — powered by our unique tech solutions,

deep industry partnerships, and a dynamic team that’s hungry to make an impact.

At PropertyPistol, you don't just unlock global careers but also enjoy:

• Best-in-Industry Rewards & Recognition
• A vibrant work culture that celebrates learning, ownership, and collaboration
• Access to global career opportunities
• Working with IITians and top-tier real estate brands

If you’re looking to be part of something big, this is where your next chapter begins.

Job Title: IT Support Engineer

Location: Navi Mumbai

Reporting to: IT Support Head

Work Mode: Work from Office (6 Days a Week)

Core Responsibilities

1. Technical Support & Issue Resolution

• Provide first-level technical support via calls, emails, and ticketing systems
• Diagnose and troubleshoot hardware and software issues
• Ensure quick resolution or proper escalation of unresolved issues

2. System Installation & Configuration

• Install and configure operating systems (Windows, basic Linux)
• Set up and maintain printers, scanners, and other peripherals
• Assist in software installation and updates

3. User Account & Access Management

• Handle password resets and user account-related issues
• Manage basic access permissions and user configurations

4. Network & Connectivity Support

• Perform basic network troubleshooting (LAN, Wi-Fi connectivity)
• Identify and resolve connectivity issues for end users

Head Office: #907-908, NMS Titanium, Plot-74, Sector 15, CBD Belapur, Navi Mumbai-400614

5. Helpdesk & Ticket Management

• Monitor, update, and manage helpdesk/ticketing systems
• Maintain proper documentation of issues and resolutions
• Ensure timely follow-ups and closure of tickets

6. Application Support

• Provide support for applications like MS Office, email systems, and other business tools
• Assist users with basic technical queries and usage issues

Skills Required

• Basic knowledge of IT hardware and networking
• Understanding of Windows OS and MS Office tools
• Good communication and interpersonal skills
• Strong problem-solving and troubleshooting ability
• Ability to manage multiple tasks and prioritize effectively

Experience

• 1–2 years of relevant experience in IT support / helpdesk role