Client Experience Manager / Executive Assistant

Position Title: Client Experience Manager / Executive Assistant

Company Name: Prolific Design Build

Pay Range: $22 to $28 per hour Based on Experience + Year-End Bonus

Employment Type: Full-Time

Location: Nazareth, PA

Industry: Residential Landscaping / Design-Build

Set the Tone – Join Prolific Design Build as a Client Experience Manager and Be the First Impression That Wins Clients!

Job Overview

Prolific Design Build is looking for a high-energy, motivated Client Experience Manager to lead all front-end communication and shape the first impression of our brand. This role is not just administrative — it is a sales and experience-driven position responsible for guiding every new lead into our design-first process.

Every call, text, email, and walk-in matters. This person sets the tone, builds excitement, and ensures every potential client feels confident taking the next step.

If you are organized but lack energy, urgency, or communication skills — this is not the role.

Who We Are

At Prolific Design Build, we create luxurious, lifestyle-driven outdoor spaces that enhance how families live and connect. Our team designs and constructs everything from custom pools and pavilions to patios, gardens, and outdoor kitchens — built with precision and purpose. We're a close-knit, growth-focused team that believes in craftsmanship, collaboration, and client experience at every touchpoint.

Explore our work at prolificlandscape.com

Key Responsibilities

Client-Facing & Sales:

• Answer all incoming calls, texts, and inquiries with energy, professionalism, and urgency
• Guide new leads into the design-first experience and schedule discovery meetings
• Qualify leads using structured questions to understand project goals, timeline, and budget
• Ensure all lead information is accurately entered and tracked in CRM
• Follow up with leads consistently and proactively
• Welcome and engage walk-in clients at the design studio
• Maintain a high level of organization across all communication channels

Office + Operations Support:

• Assist with purchasing materials and coordinating orders
• Track receipts and organize expenses for projects
• Support job tracking and internal documentation
• Help keep project files, notes, and communication organized
• Assist with general office coordination and day-to-day operational tasks
• Support leadership with administrative needs and follow-through
• Manage calendars and scheduling for the team

What Success Looks Like

• Every lead is responded to quickly and professionally
• High conversion from inquiry to scheduled meeting
• Clients feel excited and confident after the first interaction
• No missed opportunities due to lack of follow-up or communication
• Office tasks, receipts, and job tracking are organized and up to date
• CRM is clean, accurate, and fully maintained

Qualifications

• Strong communication skills — both on the phone and in person
• Naturally upbeat, positive, and engaging personality
• Sales-minded with the ability to guide conversations
• Highly organized and detail-oriented
• Comfortable managing multiple conversations and tasks at once
• Tech-comfortable and able to learn CRM systems quickly
• Reliable, punctual, and accountable

Preferred Experience:

• Experience in sales, customer service, or client coordination
• Experience with CRM systems
• Experience in construction, design, or related industries is a plus

Benefits

• Medical Insurance
• Retirement Savings Program
• Paid Time Off (Holidays, Vacation, Sick Days)
• Volunteer Time Off (VTO)
• Paid Training and Certifications
• Bi-Weekly Pay Cycle
• Uniforms Provided
• Employee Recognition Programs
• Annual Company Trips and Events
• Charity Involvement and Volunteer Opportunities
• Opportunity to grow into a larger leadership or sales role

Schedule

• Full-Time
• Monday–Friday

Location

• Prolific Design Build Design Studio / Headquarters — Nazareth, PA

We are proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other legally protected status.