Patient & Client Care Representative

A unique hybrid role combining Veterinary Assistant and Client Care responsibilities

Prince Edward Animal Clinic is an independently owned and operated, boutique-style small animal practice located in Toronto's west end, nestled between The Kingsway and Chestnut Hills.

Our brand-new, state-of-the-art clinic is Fear Free practice, paperless, and designed to provide exceptional care for our patients while creating a warm, supportive environment for our team and clients alike.

We are looking for an experienced veterinary professional who is equally comfortable caring for patients, speaking with clients, answering phones, and helping create an exceptional experience for every family who visits our clinic.

This is a hands-on role that combines Veterinary Assistant duties with Client Care and Reception responsibilities. The ideal candidate enjoys variety, thrives on building relationships, and takes pride in providing compassionate care to both pets and the people who love them.

Why Join Prince Edward Animal Clinic?

• Become part of a supportive, collaborative team that genuinely enjoys working together.
• Build meaningful relationships with loyal clients and their pets.
• Work in a beautiful, modern clinic equipped with the latest technology.
• Enjoy a healthy workplace where your voice is heared and you are genuinely valued.
• Grow professionally with continuing education and career advancement opportunities.
• Practice Fear Free medicine and help create a calm, positive experience for patients and their families.

Your Future Role

As a Veterinary Assistant & Client Care Representative, you will play an essential role in both patient care and client experience. This position is ideal for someone who enjoys variety in their day and takes pride in building relationships with both people and pets.

Your responsibilities will include:

• Assisting veterinarians and RVTs with examinations and medical procedures.
• Collecting and preparing laboratory samples and performing in-house testing.
• Caring for hospitalized patients by maintaining clean kennels and providing food, water, medications, and walks.
• Greeting clients warmly and helping them feel comfortable from the moment they arrive.
• Answering phones, scheduling appointments, and assisting clients with questions and concerns.
• Providing clear, compassionate communication throughout a patient's care.
• Providing clear, compassionate communication and helping clients navigate their pet's visit with confidence and ease.
• Participating in client communication by phone, email, and in person.
• Working closely with the veterinary team to communicate recommendations, treatment plans, and follow-up instructions clearly, confidently, and compassionately.
• Maintaining cleanliness and organization throughout the clinic.
• Managing inventory and unpacking orders.
• Providing compassionate, gentle care to every patient who walks through our doors.

What We're Looking For

• Minimum 2 years of experience as a Veterinary Assistant in a small animal general practice.
• Excellent communication and interpersonal skills are essential.
• A genuine enjoyment of working with both people and animals.
• Confidence speaking with clients in person, over the phone, and by email.
• Strong organizational skills and attention to detail.
• The ability to remain calm, positive, and compassionate in a busy environment.
• Experience with EzyVet and Mac computers is considered an asset.
• A positive attitude and a willingness to jump in wherever help is needed.
• A desire to become a long-term member of our team and grow with the clinic.

What We Offer

• Competitive compensation based on experience and skills.
• Extended health, dental, vision, and life insurance benefits.
• Continuing education allowance.
• Staff discounts.
• Uniform allowance.
• Opportunities for career growth and development.

Life at PEAC

At Prince Edward Animal Clinic, we believe that great medicine starts with great people. We are committed to creating a workplace where our team feels supported, respected, and inspired to do their best work every day.

We value kindness, curiosity, accountability, and teamwork. We know that veterinary medicine can be challenging, and we believe in supporting one another, celebrating successes, and maintaining a healthy balance between work and life.

If you are passionate about animal care, enjoy connecting with people, and are looking for a clinic where you can grow professionally while making a meaningful difference, we'd love to hear from you.

Please submit your resume and a brief cover letter telling us why you think you would be a great fit for our team.

We look forward to meeting you!

Job Type: Full-time

Pay: $20.00-$24.00 per hour

Benefits

• Dental care
• Discounted or free food
• Extended health care
• Life insurance
• Paid time off
• Store discount
• Vision care

Experience

• Veterinary Assistant: 2 years (required)

Work Location: In person