Floater Customer Service Manager

Pay Range: $22.00- $32.00

Capital District and Albany Locations

Summary

Ensures that fast, friendly, efficient customer service and courtesy is provided on the Front End and Customer Service areas of the store. Responsible for overseeing the Front End operation to include customer service desk, register checkouts, vestibule, parking lot/sidewalk, break-rooms, bathrooms, and bottle return areas. Ensures that all Front End and Office policies and procedures are adhered to. Assists the Store Manager with the budgeting and financial goals of the Front End area to include payroll, wrap, over/shorts, cashier training and miscellaneous office incomes. Ensure corporate dress code is adhered to on the Front End and Customer Service areas.

Essential Duties And Responsibilities

Include the following. Other duties may be assigned.

Does not supervise associates on a regular basis.

Ensure each associate provides the highest level of fast, friendly, and efficient customer service, according to 5S standards, at all times.

Ensure each associate asks each customer for an AdvantEdge Card.

Ensure each associate smiles, acknowledges our customers at the beginning and end of each transaction.

Ensure each associate is aware of shrink-related items and how to control.

Maintain a neat, clean and organized workstation, according to 5S standards, at all times.

Ensure proper training, scheduling, and supervision of all Front End, Office, Customer Service, and Bottle associates for excellent customer service.

Responsible for providing a safe environment for associates and customers at all times.

Ensure that all Front End, Customer Service, Back Office and Bottle customer courtesy and service standards are met at all times through proper training and scheduling of these areas.

Ensure policy and procedures are followed in regards to systems (i.e. FDS, X-CPS).

Ensure that all Front End associates are following company dress code.

Ensure that all cash and other asset controls and procedures are followed.

Ensure that each Front End associate is properly trained and maintains proper training evaluation.

Buddy training summary, CBT scores, evaluations, coaching and counseling.

Ensure that all pricing errors are accurately recorded and given to the proper associate immediately for follow through.

Ensure that all Front End supplies are ordered and that inventory controls are adequate to meet requirements and control expenses.

Responsible to meet or exceed financial aspects of the Front End, Office, and Bottle departments in the areas of Front End CTO, Cashier Training, and miscellaneous office income.

Ensure that the Front End, Bottle, Customer Service, and Office areas are maintained in accordance with corporate and state sanitation regulations, including restrooms.

Ensure that all associates reporting to the Front End operation consistently work within company efficiency standards.

Ensure that associates adhere to Front End and Office mission statements at all times.

Ensure that all company programs are implemented and communicated to all Front End associates.

Acts as the first level of support to the Customer Service area for problem determination.

Manage the Front End Supervisors and Office Supervisors to ensure job knowledge and bench strength is met for the needs of the store.

Perform other related duties as assigned by management and adhere to all company policies and procedures.

Minimum Qualifications

Must be at least 18 years of age. Ability to manage others and demonstrate follow-through to achieve desired results and objectives. Strong Communication SkillsBasic LiteracyBasic Computer SkillsSatisfactory Performance Reviews

Education And Experience

High School Degree or equivalent. 3+ years of related experience.

Physical Requirements

EQUIPMENT USED

Our Company does not discriminate against individuals on the basis of race, color, national origin, religion, sex, affection or sexual orientation, disability, age, marital status, liability for military service, status as a veteran, gender identity or expression, genetic information, pregnancy, and any other characteristic protected by applicable federal, state, or local laws.

Should your hours and availability better fit the needs of another store or desired shift, we may consider your application for another location or shift.