Position Summary:

The Project Management Lead works in conjunction with internal teams (and clients in some cases) in order to plan, move and track tasks.  This individual will be responsible for onboarding new clients, keep close track of internal & client activities/queries, provide support to manage legal compliance paperwork (licenses, TPAs, SOWs etc…) and provide administrative support. The lead, reporting to Senior Client Success Manager and in partnership with them will be expected to be the main communication hub between all parties for assigned accounts.

Essential functions of the job include but are not limited to: (This is NOT meant to be an exhaustive task list)

• Create, manage, and maintain tickets in project management software (knowledge of JIRA / MS Project or an equivalent project management tool will be advantageous)
• Orchestrate day-to-day activities – preparation of onboarding checklists, follow-ups on tickets, setting client expectations and tracking reports
• Prioritize and manage multiple jobs with strong attention to detail
• Responsible for Delivery Tracking through completion to ensure project tasks are completed on time and team members understand actions required
• Display a team approach and ensure communication between all departments including Delivery, Product, Account, Engineering and Client Success – anticipating problems and offering solutions
• Over a period of time, gain thorough knowledge of our products / clients’ systems and procedures for tracking jobs; ensure internal team adheres to client requests accurately and in a timely manner
• Trouble shoot client / internal issues / inquiries as needed – take first pass before directly assigning to teams
• Appropriately escalate concerns and issues as needed to Senior Client Success Manager
• Organize and maintain the folders per client team guidelines and work closely with the various teams to ensure all client communications and documents are stored properly
• Conduct basic data analytics on data gathered in project management tool (JIRA) to identify key metrics like average turnaround time, clients asking most questions etc…
• Support account teams in preparing & maintaining licenses / TPAs and other legal / compliance documentation with utmost attention to detail
• Provide administrative support wherever applicable (including but not limited to in-person team meetings, expense reporting, calendaring etc…)

Qualifications:

Minimum Required:

• Bachelors degree in marketing, business, communications, advertising, or similar field is preferred
• 8+ years’ experience focused on project management, administrative support.

Preferred:

• Accounts/Client Services experience
• Pharmaceutical industry experience

Skills:

• Familiar with “digital/e-routing” platforms such as Jira, Wrike, MS Project or Workfront
• Advanced knowledge of Microsoft Office Suite

Competencies:

• Project Management
• Attention to Detail
• Strong communication skills
• Relationship Building and Conflict Management
• Presentation Skills