International Chat support (2 - 7yrs)

Company Name:

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Job Title

International Chat support

Sector

Other Service Activities

Functional Area

Human Resources

Functional Role

Fresher

Job Description

Job Summary

We are seeking a customer-focused Chat Support Executive to handle credit card-related queries through live chat. The role demands strong written communication skills, high typing speed, and the ability to multitask in a dynamic support environment.

Key Responsibilities:

• Handle customer queries related to credit cards via live chat platforms
• Assist customers with billing, disputes, applications, rewards, and more
• Deliver prompt and effective first-contact resolution
• Work efficiently across dual chat platforms while maintaining quality
• Follow support scripts, guidelines, and escalation protocols as needed

Key Requirements:

International chat support, Mobile messaging support, Written communication, Typing speed (55+ WPM with 90% accuracy), Multitasking, Troubleshooting, Night shift availability

Additional Information Total Experience (in years) 2 - 7 Job Location GanganagarUttar Pradesh Key Skills Credit card, Customer Queries, Typing Speed, International chat Support, Mobile messaging support Nature of job Full Time Salary (₹) 350000 - 1500000 Gender Preferences Any Ex-Servicemen preferred No Number of Openings 1 or more