**We support 100% remote, in-office, or hybrid work styles for anyone legally eligible to work in the U.S.

A day in the life:

As an Associate Creative Director, Consumer Services, you are the strategic and creative owner for all client work within a dedicated vertical. You lead creative strategy and design, oversee production and post-production output, and partner with cross-functional teams to drive business growth. You are the face of creative for your clients - pitching ideas, guiding execution, and ensuring all campaigns deliver on brand, channel, and performance objectives. You’re also responsible for developing your team and evolving our creative capabilities to meet the demands of today’s marketing landscape.

Responsibilities:

• Oversee the creative vision and output for clients within a defined industry vertical while serving as the senior creative advisor to clients, translating insight and data into breakthrough campaigns
• Oversee all aspects of creative - from strategy to execution to post-production - ensuring output aligns with performance goals
• Translate insight and data into breakthrough campaigns that connect creative to business and channel objectives
• Lead and manage a group of creative professionals (Creative Strategists, Designers, Editors, etc.), overseeing 3–4 direct reports at senior levels
• Drive team development through coaching, clear growth plans, and training initiatives while managing performance, retention, staffing, and promotion recommendations
• Champion high-performance creative workflows, QA processes, and omnichannel best practices
• Identify client growth opportunities through creative-led retention and expansion efforts

Role Requirements:

• You have held an Associate Creative Director, Creative Director, Design Director, Video Director or Senior Creative Lead role at a creative and/or media advertising agency
• Demonstrated portfolio illustrating proficiency to conceptualize, develop and deliver creative campaigns across multiple channels
• Senior level mastery of one or multiple executional skill sets: Copywriting, Design, Production, Strategy, or Post Production  
• Robust experience collaborating with and managing creative teams across multiple client accounts
• Demonstrated experience in a client facing role, being able to speak directly to presentation and problem solving experience
• Deep understanding of creative best practices, strategy, compliance, project management and team management
• High ability for original conceptualization with high proficiency for organization
• Self starter and problem solver mentality 
• Experience as a focused, strong and empathetic leader

Key Performance Indicators (KPIs)

• 96%+ Creative client retention rate
• Closed Service Expansion Retainer for Creative to support Division 60% ETCR
• 8 Average Client NPS
• Hit Division P&L Goals (revenue and ebitda)
• +90% Team Retention
• 60% Creative Team contribution margin
• Client Book Revenue per Employee: $22,000

Most Important Things (MITs)

• Effectively manage your team(s) to facilitate a positive team member experience and alignment with company objectives
• Delivery of a top-tier product for our clients by our team
• Oversee the growth and retention of the team and clients

Benefits & Perks:

• Base salary + commission opportunities
• Robust Medical, Dental, Vision insurance plans with up to 100% employer contribution towards employee monthly premium
• 401(k) plan - 4% employer contribution matching
• Unlimited Time Off available on day one
• Fully flex work environment: full-remote, in-office, or hybrid
• Employee Assistance Program (EAP)
• 12 observed national holidays + 2 mental health recharge days per year
• 2 Free Employee Assistance Programs
• Unlimited opportunities for growth & leadership within a rapidly growing firm
• Ongoing employee development programs for personal and professional growth (Hedgehog and Vital 5s)
• Quarterly awards including prize money and recognition for outstanding performance
• Opportunities to be involved in company DEI initiatives