Inside Sales/Customer Success Coordinator – Hydraulic Products

About Politech Group

Politech Group supplies hydraulic connectors, hose assemblies, quick disconnects, and various other hydraulic products to a variety or markets across Ontario. We are expand and looking for a highly organized, customer‑focused Inside Sales Representative who can manage quotes, reorders, follow‑ups, and customer success activities to ensure zero revenue leak and maximum cross selling for account growth.

If you thrive in a fast‑paced environment, love solving customer problems, and enjoy building long‑term relationships, this role is for you.

Position: Inside Sales Representative / Customer Success Coordinator

This is a critical role that ensures customers receive fast, accurate support and that every opportunity is captured, followed up, and converted.

What You’ll Do

• Handle all inbound customer requests, including quotes, reorders, product questions, and stock checks.
• Prepare and send accurate, timely quotes and follow up proactively to close business.
• Manage daily reorders and ensure customers never run out of critical fittings, hose, or connectors.
• Conduct regular follow‑ups with active and dormant accounts to prevent revenue leak.
• Identify cross‑sell and up‑sell opportunities across all hydraulic and pneumatic related products.
• Maintain 100% CRM accuracy with notes, follow‑ups, and next steps.
• Monitor customer buying patterns and flag declines, gaps, or new opportunities.
• Coordinate with purchasing and warehouse staff to ensure product availability and order accuracy.
• Deliver an exceptional customer experience that builds loyalty and long‑term relationships.

What You Bring

• 2–5+ years of inside sales, customer service, or customer success experience (hydraulic preferred).
• Strong communication skills — clear, professional, and customer‑focused.
• Ability to manage multiple priorities with speed and accuracy.
• Experience with quoting, order entry, and CRM systems.
• A proactive mindset — you don’t wait for customers to call; you reach out.
• Mechanical aptitude or experience with hydraulics, fittings, hose, or industrial products (an asset).
• A passion for helping customers and growing accounts.

Why Join Politech Group?

• Growing company with strong market demand.
• Supportive team environment with room to grow.
• Competitive salary + performance bonuses.
• Opportunity to play a key role in building our customer success engine.

Compensation

• Competitive base salary
• Performance bonuses tied to revenue retention and account growth
• Career advancement opportunities

How to Apply

Submit your resume through Indeed. We thank all applicants for their interest — only those selected for an interview will be contacted.

Job Types: Full-time, Permanent

Pay: $60,000.00-$90,000.00 per year

Work Location: In person