Headquartered in Toronto, Polar Racking Inc. is a North American leader in the design, engineering and manufacturing of PV mounting systems. We are at the forefront of PV innovation, leading the industry in cutting edge design with a focus on continuous innovation. Our vision is to deliver the highest value to our clients at the lowest cost per kWh. To support this, the company has a diversified portfolio of ground mount and carport products for the commercial and utility scale markets. This, coupled with our unique suite of engineering collaboration tools, technical services and installation support allow us to deliver turnkey solutions that are modular, lighter, and quicker to install. We support our North American and Caribbean clients from our locations in Toronto, Calgary, and US.

We are seeking an experienced and highly skilled Field Service Technician with a minimum of 3 years of hands-on experience.

Responsibilities

• Manage projects from inception to completion, overseeing all aspects including timing, concept, feasibility, construction and engineering changes.
• Prepare and submit comprehensive site reports, expense reports, and timesheets to the respective departments.
• Accurately evaluate products for maintenance, warranty, upgrades, and other purposes.
• Work closely with Engineers to develop and enhance racking designs and control costs.
• Diagnose errors or technical problems and determine appropriate solutions.
• Provide exceptional service and customer support during field visits or dispatches.
• Manage on-site installation, repair, maintenance, testing tasks, training, and commissioning.
• Produce timely and detailed service reports.
• Operate vehicles safely and adhere to all on-site safety rules, protocols, and company procedures.
• Cooperate with the technical team and share information across the organization.
• Comprehend customer requirements and provide appropriate recommendations/briefings.
• Build positive relationships with customers and stay updated on their requirements, communicating relevant information to the team.
• Proficiently use Microsoft Office programs for efficient documentation and communication.
• Approach each day and challenge with a positive attitude and conduct oneself in a professional manner when giving or receiving feedback/information, whether positive or constructive.
• Adhere to all Health and Safety programs in accordance with the Occupational Health and Safety Act (OHSA). Follow and ensure the company’s safety procedures and regulations are observed in the assigned area.
• Ability to travel to project sites.
• Arrive at work as scheduled each day.
• Other duties as required to support the team and business needs.

Qualifications

• Minimum of 3 years of experience as a Field Service Technician.
• Proficient in Microsoft Office programs.
• Strong project management skills.
• Excellent communication and interpersonal skills.
• Positive attitude and ability to adapt to challenges.
• Adherence to health and safety regulations.

If you are a highly motivated individual with a strong technical background and a commitment to excellence, we invite you to apply for this challenging and rewarding position.

Why Polar Racking?

Join our team and become part of a dynamic company at the forefront of the renewable energy sector. In addition to competitive compensation, we offer a comprehensive benefits package including RRSP contributions, generous vacation time, and the opportunity for career growth.

As a valued member of our team, you'll also enjoy perks such as a company vehicle and a collaborative, fun work environment where innovation and teamwork are celebrated. If you're passionate about making a positive impact in the world while working with a supportive team, we invite you to apply and embark on an exciting journey with us.

We value an innovative, diverse workplace where all colleagues feel empowered to be their authentic selves. We are proud to be an equal opportunity workplace.