Member Experience Associate

Company Overview:

Planet Fitness is committed to enhancing lives by providing a high-quality fitness experience in a welcoming, non-intimidating environment called the Judgement Free Zone®. As one of the largest and fastest-growing fitness franchises, we strive to create a space where every individual feels valued, respected, and included.

Role and Responsibilities:

We are looking for a Member Experience Associate who embodies our core values and delivers a superior experience to members, guests, and prospective members. As the primary point of contact at our club, you will help promote the supportive and positive atmosphere that defines Planet Fitness. Key responsibilities include:

• Greet members, guests, and prospective members with friendliness and professionalism
• Oversee front desk operations, including answering phones, checking in members, registering new members, and providing club tours
• Maintain and update member accounts accurately
• Respond to member inquiries and concerns promptly, escalating when necessary
• Support the cleanliness and organization of the club environment

Required Skills and Experience:

• High school diploma or GED required
• Minimum age of 18 years
• Customer service experience preferred
• Basic computer proficiency
• Passion for fitness, wellness, and helping others
• Positive, approachable, and energetic attitude
• Reliable, punctual, and strong work ethic
• Exceptional customer service skills focused on exceeding expectations
• Strong listening, empathy, and problem-solving abilities
• Professional communication and demeanor at all times

Physical Demands:

• Standing and walking throughout the shift
• Frequent verbal communication in person or on the phone
• Occasional lifting up to 50 lbs.
• Periodic exposure to cleaning chemicals

Compensation and Benefits:

• Free Black Card membership after 90 days of employment
• Eligibility for benefits when scheduled to work 30+ hours per week
• Medical, dental, and vision coverage
• Flexible Spending Accounts (FSA)
• 401(k) plan with company contributions
• Paid vacation time
• Additional perks including Pet Insurance and Aflac

About Planet Fitness:

Planet Fitness is guided by values of inclusivity, positivity, and teamwork. Our clubs provide a safe, welcoming environment for individuals of all fitness levels, and team members are essential in creating this experience. Employees at franchise locations are employed by the franchisee, not PFHQ (the Franchisor), and all employment matters are managed by the franchise owner in accordance with applicable laws.