Customer Support Executive (Voice Process)- Immediate Joiners
PineQ Lab TechnologyRole Overview
PineQ Lab Technology is hiring a Customer Support Executive (Voice Process)- Immediate Joiners. This is a full-time role in Gurugram. posted last week. Full responsibilities, required qualifications, and the apply link are listed in the description below.
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Job Description
Job Description – Customer Support Executive (Voice Process)
About the Role
We are hiring Customer Support Executives for the PhonePe Voice Process in Gurugram. The role involves handling customer calls, resolving payment-related concerns, and ensuring a smooth customer experience.
Key Responsibilities
- Handle inbound/outbound customer calls for PhonePe support
- Assist customers with queries related to UPI transactions, wallet issues, refunds, failed payments, account concerns, and recharge/bill payments
- Resolve customer complaints and provide accurate solutions as per SOP
- Ensure proper call documentation and case logging in CRM/system
- Maintain service quality standards, compliance, and customer satisfaction
- Escalate complex issues to the relevant internal teams when required
- Achieve daily call targets and performance KPIs
Eligibility Criteria
- Graduation Mandatory (Any stream)
- Freshers and experienced candidates can apply
- Good communication skills in Hindi + English
- Comfortable with rotational shifts and 6 days working
- Basic knowledge of digital payments/UPI preferred
Preferred Skills
- Strong customer handling and problem-solving skills
- Good listening skills with patience
- Ability to work in a fast-paced environment
- Basic computer knowledge and typing skills.
Frequently Asked Questions
How do I apply for the Customer Support Executive (Voice Process)- Immediate Joiners position at PineQ Lab Technology?
Use the Apply button above to submit your application directly to PineQ Lab Technology. Most applications take less than 5 minutes if your resume and contact details are ready, and you'll be routed to the employer's official application system to finish.
Where is the Customer Support Executive (Voice Process)- Immediate Joiners position at PineQ Lab Technology located?
This position is based in Gurugram. PineQ Lab Technology has not indicated remote or hybrid options for this role, so candidates should plan for on-site work.
What does a Customer Support Executive (Voice Process)- Immediate Joiners at PineQ Lab Technology earn?
PineQ Lab Technology has not disclosed a salary range in this posting. Many employers share specifics later in the interview process; you can also ask during a recruiter screen if compensation transparency is important to you.
When was the Customer Support Executive (Voice Process)- Immediate Joiners role at PineQ Lab Technology posted?
This role was posted on June 4, 2026 (9 days ago). It's still listed as actively hiring; we re-confirm openings against the source system multiple times per day and remove closed roles.
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