Job Description – Customer Support Executive (Domestic Voice Process)

Location: Gurugram

Process: Domestic Voice Process

Employment Type: Full-Time

Working Days: 6 Days a Week

Shift Timing:

About the Role

We are looking for enthusiastic and customer-focused Customer Support Executives to join our Domestic Voice Process team in Gurugram. This opportunity is ideal for freshers and candidates who are eager to build a career in customer service.

Key Responsibilities

• Handle inbound and outbound customer calls professionally.
• Address customer queries, concerns, and service requests effectively.
• Provide accurate information about products, services, and processes.
• Maintain customer records and update information in the system.
• Ensure high levels of customer satisfaction through quality service.
• Meet individual and team performance targets.

Eligibility Criteria

• Freshers and experienced candidates are welcome to apply.
• Minimum qualification: 12th Pass / Graduate / Undergraduate (as per company policy).
• Good communication skills in Hindi and basic English.
• Basic computer knowledge and typing skills.
• Strong customer service and problem-solving abilities.
• Willingness to work in rotational shifts
• Important Information
• No cab facility will be provided for freshers.
• Candidates should be comfortable arranging their own transportation.

Desired Skills

• Good interpersonal and communication skills.
• Positive attitude and customer-centric approach.
• Ability to multitask and work in a fast-paced environment.
• Team player with a willingness to learn and grow.

Benefits

• Competitive salary package.
• Performance-based incentives.
• On-the-job training and career growth opportunities.
• Supportive and professional work environment.

Interested candidates can apply now. Freshers looking to start their career in customer support are encouraged to apply.