Assistant Manager-OTC(CA)

Role: Assistant Manager - OTC

Industry: FMCG & Manufacturing

• CA Qualified(must)
• 5-6 years of relevant OTC experience

1. About the Role The Order to Cash (OTC) Analyst plays a critical role in ensuring financial accuracy, strong governance, and operational excellence across the OTC value chain within a global FMCG manufacturing environment.

You will manage core OTC pillars including Credit Management, Dispute & Deduction Management, and Trade Spend (Claims, Rebates, and Incentives) while working closely with Sales, Supply Chain, Finance, Market Teams, and Shared Services.

This role demands strong analytical capability, deep understanding of FMCG commercial processes, and the ability to manage complex multicountry operations with accuracy and timeliness. You will also contribute to process improvements, automation, standardization, and audit readiness while supporting our commitment to operational discipline and financial integrity.

2. Key Responsibilities

A. Credit Management

• Evaluate and approve credit limits in line with DOA (Delegation of Authority).
• Review customer credit profiles, risk classes, and exceptions.
• Provide documentation and analytical support for market and sales decisions.
• Ensure credit governance, compliance, and audit readiness.

B. Dispute & Deduction Management (Including Exceptions from Billing/Collections/Cash App)

• Review, validate, approve, and close disputes and deductions.
• Manage accruals related to deductions and ensure accurate financial reporting.
• Handle escalations arising from billing, collections, pricing issues, or cash application exceptions raised by service providers.
• Publish dispute/deduction trackers, AR ageing reports, and provide actionable insights to business teams.
• Conduct DSO, NWC reporting and support period-end activities.
• Ensure compliance with control requirements (including NMC, RFCF).
• Partner with Sales, Market Finance, Customer teams, and service providers to resolve variance cases and longaged items.

C. Trade Spend Management (Claims, Rebates, Promotions & Incentives)

1. Trade Spend Setup & Accruals

• Set up rebate programs, promotions, and trade schemes as per customer agreements.
• Create and review trade spend accruals, ensuring completeness and accuracy.
• Perform month-end actualization, adjust provisions, and validate against CO5 or equivalent reconciliation reports.

2. Claim Management

• Review and oversee endtoend processing of customer claims.
• Validate claims against agreements, TMLV, shipment/offtake data, and required support.
• Guide processors on exceptions, new claim types, or unclear documentation.
• Ensure SLA adherence, perform sample-based quality checks, and publish claim trackers.

3. Rebate Management

• Review customer rebate accruals, align with processed claims, and validate during monthend.
• Monitor pending accruals to ensure neither overstatement nor understatement.
• Ensure alignment across Finance, Sales, and Customer Development.

4. Incentive Management

• Process and validate incentives for ASM, TSI, ASE, PSRs, and offroll sales teams.
• Validate performance data, sales inputs, and attendance for accurate payouts.
• Publish incentive trackers, support corrections, and ensure audit control compliance.

D. Governance, Compliance & Reporting

• Ensure adherence to internal financial controls, SOPs, and audit frameworks.
• Support internal/external audits with proper documentation and reconciliations.
• Perform root-cause analysis of disputes, claims, promotions, and deductions.
• Drive standardization, automation, and continuous improvement initiatives in OTC processes.
• Partner effectively with global teams, markets, and service providers to ensure smooth operations.
• CA Qualified
• 5-6 years of relevant OTC experience
• FMCG & Manufacturing experience preferred

Additional Requirements

• Experience in shared services and multicountry finance operations.
• Strong understanding of FMCG commercial processes (trade schemes, promotions, rebates).
• Handson experience with SAP, HighRadius, TSM, and other OTC/Trade Spend tools.
• Ability to manage recurring deadlines with high accuracy.
• Strong analytical, documentation, and problem-solving abilities.
• Effectiv