Customer Service Team Member

Job description

Front Staff/Counter Staff/Customer Service Associate - Hospitality

Job Title: Front Staff/Counter Staff/Customer Service Associate

Job Summary

As a Front Staff/Counter Staff/Customer Service Associate, you will be the first point of contact for guests. Your role involves providing exceptional customer service, managing front desk operations, and ensuring a seamless guest experience. The ideal candidate will possess excellent communication skills, a friendly demeanor, and the ability to multitask in a dynamic environment.

Key Responsibilities

• Guest Interaction
• Greet guests warmly upon arrival and departure.
• Handle guest check-ins and check-outs efficiently.
• Assist with inquiries, reservations, and special requests.
• Front Desk Operations
• Operate the front desk systems and software to process bookings, payments, and guest data.
• Maintain accurate records of room availability and rates.
• Coordinate with other departments (e.g., housekeeping, maintenance) to address guest needs.
• Customer Service
• Address and resolve guest complaints promptly and professionally.
• Provide information about the hotel's amenities, services, and local attractions.
• Uphold the highest standards of hospitality and professionalism.
• Administrative Duties
• Answer phone calls and respond to emails in a timely manner.
• Manage cash transactions and ensure proper documentation.
• Prepare daily reports on guest arrivals, departures, and any incidents.
• Other Responsibilities
• Ensure the lobby area is clean and presentable at all times.
• Assist with special events or promotions as needed.
• Adhere to all health, safety, and security protocols.

Qualifications and Skills

• Education: High school diploma or equivalent (Bachelors degree in Hospitality Management is a plus).
• Experience: Prior experience in customer service, hospitality, or front desk roles preferred.
• Skills:
• Excellent verbal and written communication skills.
• Strong organizational and multitasking abilities.
• Proficiency in using hotel management software (e.g., OPERA, PMS) is an advantage.
• Problem-solving and conflict-resolution skills.
• Ability to work in shifts, including weekends and holidays.

Pay: ₹15,299.70 - ₹21,889.02 per month

Benefits

• Health insurance
• Paid sick time
• Provident Fund

Work Location: In person