Customer Service Representative – Tier 3 (Full-Time)
Park West Professional ServicesRole Overview
Park West Professional Services is hiring a entry-level Customer Service Representative – Tier 3 (Full-Time). This is a full-time role in Surrey. Full responsibilities, required qualifications, and the apply link are listed in the description below.
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Job Description
Customer Service Representative – Tier 3 (Full-Time)
Location: 10252 City Parkway, Surrey, BC V3T 4C2
Pay: $17.85/hour to start + daily commission & monthly bonuses
Schedule: Monday–Friday | Full-time
Start Date: Monday, May 11, 2026
Work Location: In-office
About the Company
Park West Professional Services is a growing leader in online personal lending solutions. We provide fast, accessible financial support to customers nationwide from a digital-first platform. As we continue to expand, we’re looking for motivated individuals to join our team.
About the Role
As a Customer Service Representative, you will join a fast-growing team in a positive and supportive work environment. You will receive training to assist our U.S. customers through the approval process for online short-term loans, guiding them step-by-step with professionalism and attention to detail to help them move confidently toward approval. In addition, you will provide ongoing support to existing clients, answering questions, addressing concerns, and ensuring they continue to have a positive experience with their current loans.
This role does not involve telemarketing, cold calling, direct sales, or solicitation. You will be assisting customers with their loan applications or supporting returning clients seeking additional assistance.
Key Responsibilities
- Finalize online loan applications
- Collect, review, and verify customer information
- Process transactions accurately
- Respond to customer inquiries
- Assess eligibility for financial products
Qualifications (Must Have)
- Reliable attendance and ability to commute to the office
- Clear, fluent, and professional English communication skills to support U.S. customers
- Typing speed of 30+ WPM
- Minimum 3 years’ experience in customer service or a sales-related role
- Strong organizational and time-management skills
- Comfort using digital tools (smartphones, tablets, laptops)
- Legally authorized to work in Canada
- Positive, collaborative, and team-oriented attitude
- Ability to commit to full-time hours and provide appropriate notice for absences
Shift Options (Choose One)
Monday–Friday
- 5:00 AM – 1:30 PM (free parking included)
- 9:30 AM – 6:00 PM
Compensation & Benefits
- $17.85/hour starting wage
- Daily commissions and bonuses
- Average monthly commission: $900
- Top performers earn $3,000+ per month
- Every Customer Service Agent earns commission
- Paid training
- Promotions achieved by team members in under one year
- Medical and dental coverage after 90 days
- Paid time off (2 weeks vacation + 5 paid sick/flex days)
- Additional paid time off earned through performance and monthly contests
Attendance Requirement
Consistent attendance during the 90-day probationary period is required due to onboarding and training needs. Any absences must be medically supported or pre-approved by Human Resources in accordance with company policy and applicable employment laws.
Why Join Park West?
Your contributions are valued, your earnings grow with performance, and your success is supported by a strong team culture. We are excited to welcome new team members starting May 11, 2026.
Apply today and start your career in financial services
Job Type: Full-time
Pay: From $37,128.00 per year
Benefits
- Casual dress
- Company events
- Dental care
- Extended health care
- On-site parking
- Paid time off
Work Location: In person
Frequently Asked Questions
How do I apply for the Customer Service Representative – Tier 3 (Full-Time) position at Park West Professional Services?
Use the Apply button above to submit your application directly to Park West Professional Services. Most applications take less than 5 minutes if your resume and contact details are ready, and you'll be routed to the employer's official application system to finish.
Where is the Customer Service Representative – Tier 3 (Full-Time) position at Park West Professional Services located?
This position is based in Surrey. Park West Professional Services has not indicated remote or hybrid options for this role, so candidates should plan for on-site work.
What does a Customer Service Representative – Tier 3 (Full-Time) at Park West Professional Services earn?
Park West Professional Services has not disclosed a salary range in this posting. Many employers share specifics later in the interview process; you can also ask during a recruiter screen if compensation transparency is important to you.
When was the Customer Service Representative – Tier 3 (Full-Time) role at Park West Professional Services posted?
This role was posted on April 17, 2026 (63 days ago). It's still listed as actively hiring; we re-confirm openings against the source system multiple times per day and remove closed roles.
Is the Customer Service Representative – Tier 3 (Full-Time) role at Park West Professional Services entry-level?
Yes. This is an entry-level position. Strong candidates typically have 0-2 years of relevant work experience, internships, or significant project work. Read the full description for any specific qualification requirements Park West Professional Services has listed.
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