Customer Service Representative – Tier 3 (Full-Time)

Customer Service Representative – Tier 3 (Full-Time)

Location: 10252 City Parkway, Surrey, BC V3T 4C2

Pay: $17.85/hour to start + daily commission & monthly bonuses

Schedule: Monday–Friday | Full-time

Start Date: Monday, May 11, 2026

Work Location: In-office

About the Company

Park West Professional Services is a growing leader in online personal lending solutions. We provide fast, accessible financial support to customers nationwide from a digital-first platform. As we continue to expand, we’re looking for motivated individuals to join our team.

About the Role

As a Customer Service Representative, you will join a fast-growing team in a positive and supportive work environment. You will receive training to assist our U.S. customers through the approval process for online short-term loans, guiding them step-by-step with professionalism and attention to detail to help them move confidently toward approval. In addition, you will provide ongoing support to existing clients, answering questions, addressing concerns, and ensuring they continue to have a positive experience with their current loans.

This role does not involve telemarketing, cold calling, direct sales, or solicitation. You will be assisting customers with their loan applications or supporting returning clients seeking additional assistance.

Key Responsibilities

• Finalize online loan applications
• Collect, review, and verify customer information
• Process transactions accurately
• Respond to customer inquiries
• Assess eligibility for financial products

Qualifications (Must Have)

• Reliable attendance and ability to commute to the office
• Clear, fluent, and professional English communication skills to support U.S. customers
• Typing speed of 30+ WPM
• Minimum 3 years’ experience in customer service or a sales-related role
• Strong organizational and time-management skills
• Comfort using digital tools (smartphones, tablets, laptops)
• Legally authorized to work in Canada
• Positive, collaborative, and team-oriented attitude
• Ability to commit to full-time hours and provide appropriate notice for absences

Shift Options (Choose One)

Monday–Friday

• 5:00 AM – 1:30 PM (free parking included)
• 9:30 AM – 6:00 PM

Compensation & Benefits

• $17.85/hour starting wage
• Daily commissions and bonuses
• Average monthly commission: $900
• Top performers earn $3,000+ per month
• Every Customer Service Agent earns commission
• Paid training
• Promotions achieved by team members in under one year
• Medical and dental coverage after 90 days
• Paid time off (2 weeks vacation + 5 paid sick/flex days)
• Additional paid time off earned through performance and monthly contests

Attendance Requirement

Consistent attendance during the 90-day probationary period is required due to onboarding and training needs. Any absences must be medically supported or pre-approved by Human Resources in accordance with company policy and applicable employment laws.

Why Join Park West?

Your contributions are valued, your earnings grow with performance, and your success is supported by a strong team culture. We are excited to welcome new team members starting May 11, 2026.

Apply today and start your career in financial services

Job Type: Full-time

Pay: From $37,128.00 per year

Benefits

• Casual dress
• Company events
• Dental care
• Extended health care
• On-site parking
• Paid time off

Work Location: In person