Role Overview
Panache Solutions is hiring a entry-level Azure Support Engineer. This is a full-time remote role, with the team based in Ahmedabad. Part of Panache Solutions's Devops hiring. Full responsibilities, required qualifications, and the apply link are listed in the description below.
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Job Description
Job Title: Azure Support Engineer
Experience: 5 - 10 years
Work Mode: Work from Office
Work Location: Nagpur, Ahmedabad
Job Summary
The Senior Azure Platform Support Engineer is an expert-level role responsible for the stability, performance, and security of the organization's mission-critical services hosted on the Microsoft Azure platform. This engineer will provide advanced Tier 3 technical support, troubleshooting complex issues related to PaaS application hosting, core networking, and identity services, while driving continuous improvement and automation.
Role & responsibilities
Expert Technical Troubleshooting & Resolution:
- Serve as the escalation point for complex, high-impact incidents related to the Azure platform, ensuring timely resolution and clear customer/stakeholder communication.
- Perform deep-dive Root Cause Analysis (RCA) for major incidents and implement preventative measures to ensure platform reliability.
Azure PaaS and Application Hosting Support:
- Diagnose and resolve intricate issues within Azure Platform as a Service (PaaS) environment, including App Service, Azure Functions, Azure SQL Database, and Azure Kubernetes Service (AKS), focusing on deployment, performance tuning, and scaling.
- Provide configuration and deployment support for applications utilizing CI/CD pipelines (Azure DevOps/GitHub Actions).
Azure Networking and Security Management:
- Manage and troubleshoot complex Azure networking components, including Virtual Networks (VNET), Subnets, Network Security Groups (NSGs), Azure Firewalls, Load Balancers, Application Gateway, and Azure Front Door (AFD) configurations.
- Maintain connectivity solutions such as VPN Gateways and ExpressRoute.
Identity and Access Control (IAM) Expertise:
- Provide expert support and configuration management for Azure Active Directory (Azure AD/Entra ID), focusing on user synchronization, authentication, authorization, Conditional Access, Multi-Factor Authentication (MFA), and Role-Based Access Control (RBAC).
Automation and Documentation:
- Develop and maintain automation scripts using PowerShell, Azure CLI, Python, and Infrastructure as Code (IaC) tools (e.g., Terraform, Bicep) to streamline support and operational tasks.
- Create and maintain high-quality technical documentation, runbooks, and knowledge base articles for the support team and internal users.
Mentorship and Collaboration:
- Mentor and provide technical guidance to junior support and operations team members.
- Act as a technical liaison between the support team and engineering/development teams to communicate customer issues and drive platform/product improvements.
Required Technical Skills
- Experience: 5+ years in a technical role, with at least 3 years focused specifically on advanced support and engineering of Microsoft Azure services.
- Deep Azure Expertise:
- Demonstrable expertise in Azure IaaS (VMs, Storage) and PaaS (App Services, Functions, SQL).
- Strong practical experience with Azure Networking (VNET, NSG, Firewall) and traffic management (AFD, Load Balancers).
- Expertise in Azure AD/Entra ID for identity and access management.
- Networking Fundamentals: In-depth understanding of networking concepts (TCP/IP, DNS, DHCP, routing, firewalls).
- Scripting & Automation: Proficiency in PowerShell, Azure CLI, or Python for automation and troubleshooting.
- Problem-Solving: Exceptional analytical, critical thinking, and advanced troubleshooting skills with a clear customer-first mindset.
- Communication: Excellent verbal and written communication skills to effectively manage customer expectations and explain complex technical concepts.
Qualifications & Experience
- Bachelor’s degree in Computer Science, or a related technical field.
- Experience with monitoring and logging tools like Azure Monitor, Application Insights, and Log Analytics.
- Familiarity with IT Service Management (ITSM) frameworks, such as ITIL.
- Good to have Certifications: Microsoft Certified: Azure Administrator Associate (AZ-104), Azure Solutions Architect Expert (AZ-305), or Azure Network Engineer Associate (AZ-700).
Interested candidates can drop their resume at shameem@panache.solutions
Frequently Asked Questions
How do I apply for the Azure Support Engineer position at Panache Solutions?
Use the Apply button above to submit your application directly to Panache Solutions. Most applications take less than 5 minutes if your resume and contact details are ready, and you'll be routed to the employer's official application system to finish.
Is the Azure Support Engineer role at Panache Solutions remote?
Yes. This is a remote role. The team is based in Ahmedabad, but the position itself does not require relocating to that office.
What does a Azure Support Engineer at Panache Solutions earn?
Panache Solutions has not disclosed a salary range in this posting. Many employers share specifics later in the interview process; you can also ask during a recruiter screen if compensation transparency is important to you.
When was the Azure Support Engineer role at Panache Solutions posted?
This role was posted on April 6, 2026 (75 days ago). It's still listed as actively hiring; we re-confirm openings against the source system multiple times per day and remove closed roles.
Is the Azure Support Engineer role at Panache Solutions entry-level?
Yes. This is an entry-level position. Strong candidates typically have 0-2 years of relevant work experience, internships, or significant project work. Read the full description for any specific qualification requirements Panache Solutions has listed.
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