IT Support Technician

Why This Role Matters

We are seeking a dependable, customer-focused IT Support Technician I to provide onsite technical support at our San Leandro facility and assist at other Bay Area locations as needed. This role is responsible for delivering timely end-user support, managing user accounts and devices, supporting onboarding and offboarding processes, and helping maintain secure and reliable IT operations.

The ideal candidate is hands-on, resourceful, and able to work independently while maintaining a consistent, approachable, and positive attitude when supporting employees. This position plays an important role in ensuring staff have reliable access to the technology and systems they need to perform their work effectively.

This is a fully onsite position based at our San Leandro facility, with some local and infrequent out-of-state travel as needed.

What You'll Do

End-User Support

• Provide onsite and desk-side technical support for hardware, software, and connectivity issues
• Respond to service desk tickets, troubleshoot issues, and resolve or escalate as appropriate
• Support Windows and macOS systems, including laptops, desktops, mobile devices, and printers
• Deliver professional, responsive, and customer-focused support
• Maintain a consistent, approachable, and positive attitude when assisting users
• Provide support for conference room system

Identity & Access Management

• Create, modify, and disable user accounts in Microsoft Entra ID
• Manage user access, group memberships, and permissions
• Support onboarding and offboarding processes, ensuring timely provisioning and deprovisioning

Device Deployment & Endpoint Management

• Prepare, configure, and deploy end-user computers and equipment
• Utilize endpoint management tools such as Microsoft Intune
• Perform system updates, patching, and routine maintenance
• Ensure endpoints meet company security and compliance standards

Hardware Support & Asset Management

• Troubleshoot hardware issues and coordinate vendor support or warranty service as needed
• Maintain accurate inventory and asset management records
• Track hardware lifecycle from procurement through decommissioning

SaaS & Application Support

• Provide user administration and support for SaaS and cloud-based applications
• Assist with troubleshooting and resolving application access or functionality issues
• Support standard business and productivity platforms

Documentation & Continuous Improvement

• Document IT procedures, troubleshooting steps, and knowledge base articles
• Maintain accurate records of incidents, resolutions, and system configurations
• Contribute to process improvements and operational efficiency

What You Bring

• Associate degree in Information Technology, Computer Science, or related field, or equivalent hands-on experience
• 1-3 years of experience in IT support, help desk, or desktop support preferred
• Experience with computer preparation and deployment processes
• Working knowledge of Windows and macOS operating systems
• Familiarity with Microsoft Entra ID or similar identity management platforms
• Strong troubleshooting and problem-solving skills
• Excellent written and verbal communication skills
• Resourceful and able to work independently
• Ability to maintain a professional, positive, and service-oriented demeanor
• Valid driver's license and reliable transportation
• Ability to lift and move equipment up to 40 lbs
• Ability and willingness to travel locally and occasionally out of state

Bonus Points For

• Experience with Microsoft Intune or similar endpoint management tools
• Experience supporting SaaS and cloud-based applications
• Experience with asset management systems
• CompTIA A+ or similar certification