Senior Data Center Administrator

We are currently recruiting qualified applicants to join our team as a Senior Data Center Administrator.

About ONE HITS

ONE Health Information Technology Services (ONE HITS) is a not-for-profit shared service organization dedicated to delivering integrated, scalable IT solutions to healthcare partners across Northeastern and Northwestern Ontario.

Our core services include:

• Build and maintenance of the Hospital Information System (HIS) and supporting software
• System infrastructure management
• Level 2 helpdesk support
• HIS and infrastructure upgrade services
• Service level metrics and reporting
• A range of optional, non-mandatory services

Currently, ONE HITS supports a unified Electronic Health Information System (HIS) live in 23 hospitals across Northeastern Ontario, with 12 additional hospitals in Northwestern Ontario currently in the early stages of their transition to a shared system. With the vison of connecting health, improving outcomes, ONE Health Information Technology Service (ONE HITS) empowers healthcare partners with integrated services that drive better outcomes, enhance collaboration and enables innovation. Our core values, Accountable, Bold, Collaborative, Dynamic, and Resourceful, guide the way we work and lead. They shape our culture, influence our decisions, and reflect the standards we hold ourselves to every day. ONE HITS offers a fully work from home experience, a modern corporate team dynamic, a comprehensive wage and benefits package and HOOPP Pension Plan to employees.

Job Purpose

Reporting to the Infrastructure Manager, the Senior Data Center Administrator is responsible for the day-to-day operations and support of the data centre environments hosting the ONE HITS services. This is a multifaceted role involving a wide range of IT competencies including: networking, servers, security, virtualization, storage arrays, backup platforms and enterprise applications. This position requires a high degree of direct communication with other internal teams, hospital partners, functional experts, managers, project managers, and vendors.

Main Job Responsibilities (Subject to Change)

● Develop, document, maintain, monitor, trend, as well as respond to issues, and troubleshoot complex infrastructure including analyzing performance, root cause analysis.

● Perform analysis and create architecture models of application services supporting data center operations and ONE HITS Services.

● Liaise with 3rd parties to maintain security solutions including firewall, antivirus and intrusion detection systems.

● Coordinate between vendors necessary proactive data center operational system monitoring to ensure availability.

● Work with member sites to ensure consistent and secure connectivity to ONE HITS.

● Support and troubleshoot connections between data centers and member sites.

● Provide ongoing trend analysis for determining current needs, root cause analysis for incident/problem identification and resolution and future resource requirements.

● Install hardware and software to grow, maintain and upgrade the infrastructure based on identified needs.

● Respond to system incidents, problems and escalations, prioritize work accordingly, and collaborate and work with other staff and vendor support resources to resolve issues.

● Verify and validate system backups and recovery, collaborate on business continuity planning.

● Adhere to ONE HITS Security policies and procedures including: procedures for logging, reporting, and statistically monitoring network and system performance and security events.

● Perform cyber security audits and continuous security improvements including security updates for servers, network, firewall and devices as defined by ONE HITS Security policies and procedures.

● Collaborate on and comply with ONE HITS policies and standard operating procedures.

● Work with Privacy and Security teams to identify new and emerging cyber risks and prepare recommendations and countermeasures.

● Provide guidance to the other members of the ONE team as required; liaison with vendors as needed.

Education, Certifications and Licensing

● College diploma or University degree in Computer Sciences or related program

● Industry certifications and accreditations from vendors such as ITIL, Cisco, VMware, and Microsoft would be an asset

Experience

● Required minimum of 5 years’ experience in an Information Technology role demonstrating progressive career development supporting server, storage, network and applications in a MEDITECH environment

● Demonstrated experience managing network security (i.e. ACLs, Firewalls, VPNs, IPS/IDS System)

● Demonstrated experience supporting Enterprise SDN Data Center environments (ie CiscoACI)

● Experience supporting Enterprise Storage area network environments and protocols (Fiber Channel, NFS, CIFS) an asset

● Demonstrated experience managing Enterprise authentication and directory services (AD, ADFS)

● The successful candidate must be experienced in a MEDITECH enterprise environment with proven analytical and technical skills in the latest infrastructure technology and software deployments.

Knowledge, Skills and Ability

● This is a hands-on technical position requiring a person who is resourceful, as well as oriented towards achieving business goals through technology.

● Knowledge of best practices related to IT and Informatics support.

● Knowledge of healthcare and hospital business practices, programs, privacy and confidentiality.

● High level customer service skills and the ability to develop and maintain good working relationships and interact positively and productively with teams across organizational and regional settings.

● Demonstrated proficiency with use of tools and technology, such as Office suite applications including Excel, Collaboration suite applications like Google Workspace, Office 365.

● Well-developed and proven organizational, problem solving, analytical, and customer service skills.

● Effective verbal and written communication skills, including the ability to create and deliver effective presentations to stakeholders.

● Knowledge of and adherence to organizational policies and procedures.

● Understanding of ONE’s strategic mission and vision.

● Occasional travel may be required.

●Ability to use tact and discretion in dealing with sensitive issues and confidential information.

● Flexibility and availability to address issues outside of regular business hours.

Working Conditions

●Work from home office environment

●37.5 hours per week

● Occasional on call, evening and/or weekend work as required

● Occasional travel may be required