Customer Support Specialist – Sales

Job Overview

We are seeking a proactive and customer-focused Customer Support Specialist – Sales to join our team. The ideal candidate will be responsible for assisting customers throughout the sales process, addressing inquiries, nurturing leads, and ensuring an exceptional customer experience. This role requires excellent communication skills, a sales-oriented mindset, and the ability to build strong customer relationships.

Key Responsibilities

• Respond to customer inquiries via phone, email, chat, and other communication channels.
• Assist customers with product information, pricing, quotations, and order-related queries.
• Qualify incoming leads and support the sales team in converting prospects into customers.
• Follow up with potential and existing customers to maintain engagement and drive sales opportunities.
• Process customer orders accurately and coordinate with internal teams for timely fulfillment.
• Resolve customer concerns and provide appropriate solutions in a professional manner.
• Maintain accurate customer records and update CRM systems regularly.
• Collaborate with sales, operations, and other departments to ensure customer satisfaction.
• Identify upselling and cross-selling opportunities where appropriate.
• Monitor customer feedback and recommend improvements to enhance the customer experience.

Requirements

• Bachelor's degree in Business Administration, Marketing, Communications, or a related field.
• 1–3 years of experience in customer support, customer service, inside sales, or a similar role.
• Excellent verbal and written communication skills.
• Strong interpersonal and relationship-building abilities.
• Proficiency in Microsoft Office and CRM software.
• Strong problem-solving and organizational skills.
• Ability to multitask and work in a fast-paced environment.
• Customer-centric approach with a sales mindset.

Preferred Qualifications

• Experience in B2B customer support or sales support.
• Familiarity with CRM platforms such as Salesforce, HubSpot, Zoho CRM, or similar tools.
• Experience handling inbound and outbound customer communications.

What We Offer

• Competitive salary and performance-based incentives.
• Career growth and development opportunities.
• Supportive and collaborative work environment.
• Ongoing training and skill enhancement programs.

Job Details

• Job Type: Full-time
• Location: Ahmedabad, Gujarat (On-site)
• Experience: 1–3 years preferred

Pay: ₹35,000.00 - ₹45,000.00 per month

Work Location: In person