Customer Service Representative

Company Description

Omaxe Designer Tile specializes in the manufacturing of premium Concrete and Glass Reinforced Concrete (GRC) products. Recognized for delivering superior quality and innovative designs, the company caters to a diverse range of customer needs. With a strong commitment to excellence, Omaxe Designer Tile continues to set benchmarks in the industry, combining creativity and durability. Join our team to contribute to an organization focused on quality and client satisfaction.

Role Description

This is a full-time on-site role for a Customer Service Representative at our facility in Surajpur Site C Industrial Area. The role involves assisting customers with inquiries, resolving concerns, and ensuring a seamless customer experience. Responsibilities include documenting customer interactions, following up on issues, and maintaining a high level of customer satisfaction through effective communication and problem-solving.

Qualifications

• Strong skills in Customer Service, including Customer Support and Customer Satisfaction
• Experience in enhancing Customer Experience and resolving customer concerns promptly
• Effective verbal and written communication abilities
• Excellent problem-solving capabilities
• Team-oriented with the ability to work independently as needed
• Proficiency in using customer relationship management (CRM) tools is a plus
• High school diploma or equivalent required; a bachelor's degree is advantageous