Company Description ODISHA INSTITUTE OF TECHNOLOGY is an educational institution focused on developing technical and professional skills for learners in Odisha, India. The institute is committed to providing quality academic programs and practical training that prepare students for real-world careers. It aims to create a supportive learning environment with an emphasis on innovation, problem-solving, and industry readiness. As part of its growth, the institute is strengthening its student- and stakeholder-facing services through a dedicated call center team. Applicants will join an organization that values professionalism, continuous improvement, and respectful communication.

Role Description This is a full-time, on-site Call Center Customer Service Representative role based in Odisha, India. The representative will handle incoming and outgoing calls from students, parents, and other stakeholders, addressing inquiries related to courses, admissions, fees, schedules, and general institute information. Daily tasks include resolving issues, routing calls to appropriate departments, documenting call details, and updating records in internal systems. The role involves maintaining a professional, courteous tone, managing call queues efficiently, and following established scripts and guidelines where applicable. The representative will collaborate with academic and administrative teams to follow up on unresolved issues and support service improvements through feedback and reporting.

Qualifications

• Strong customer-focused mindset, with experience or demonstrated interest in Customer Service, Customer Support, and Customer Experience.
• Ability to work effectively in a Customer Service Representatives role, consistently aiming to improve Customer Satisfaction.
• Clear and professional verbal communication skills in English and local languages (e.g., Odia, Hindi) as needed.
• Comfort using phone systems, basic computer applications, and call-logging or CRM tools.
• Strong listening, problem-solving, and conflict-resolution abilities, with a calm and patient approach.
• Ability to work on-site full time, manage time efficiently, and handle a high volume of calls.
• Minimum of a high school diploma or equivalent; a diploma or degree in any discipline is an advantage.
• Prior experience in a call center, help desk, or front-office environment is preferred but not mandatory.