Account Executive, AHL Service Full-Time TD Coliseum

Oak View Group:

Oak View Group (OVG) is the global leader in premium live entertainment infrastructure and services, with a platform spanning venue development and end-to-end capabilities across venue management, hospitality, and sponsorship sales. Founded in 2015, the company serves a collection of seven world-class owned venues and a client roster of the most iconic arenas, stadiums, convention centers, music festivals, performing arts centers, and cultural institutions, spanning four continents.

Position Summary:

The Account Executive, Service is responsible for providing exceptional service to existing AHL Members at TD Coliseum. The Account Executive, Service will provide assistance while maintaining constant contact with their members while also generating incremental revenue. The ideal candidate is an experienced sales/service professional who possesses the ability to establish solid business relationships, maintains a professional attitude, has experience delivering high customer retention rates, and maximizes opportunities to increase revenue potential. This position is to be a key contributor to the AHL Sales & Service team.

This role pays an annual salary of $50,000-$60,000 CAD and is bonus eligible.

Benefits for Full-Time roles: Health, Dental and Vision Insurance, Pension matching, and Paid Time Off (vacation days, sick days, and statutory holidays).

This position will remain open until September 11, 2026.

About the Venue:

The new TD Coliseum will be the centerpiece of a premier music, sports, and live entertainment destination in Southwestern Ontario, delivering a premium event and hospitality experience for all. Boasting 18,000 seats, state-of-the-art technology, and unparalleled programming expertise, the new Hamilton Arena is set to become a more competitive player in attracting the world's leading touring artists. The reimagined arena will have exceptional features that will provide countless memories for attendees.

Responsibilities

• Meet or exceed established monthly and/or yearly goals for customer service and retention of AHL season memberships and other products as necessary.
• Enhance relationships with new and existing members to create memorable experiences for clients and share best practices related to specific goals and initiatives.
• Continually create and implement unique service strategies and programs as a means of increasing retention rates and new business opportunities.
• Generate and execute a touchpoint strategy for clients via “face-to-face” or virtual meetings to enhance the level of customer care through monthly and annual targets.
• Fulfill member requests and questions via phone, email, web chat, face-to-face, and virtual interaction, as well as administer invoicing and payment processes.
• Be available to work home games to assist with ticket sales & service promotional programs, as necessary.
• Utilize CRM-Salesforce to log interactions with customers to enhance customer service and retention efforts
• Serve as the primary point of contact for assigned clients and liaison for the ticket sales & service department.
• Assist with all necessary informational email communications with AHL members.
• Positively contribute to the sales and service culture by developing mutually beneficial working relationships with all TD Coliseum associates across various departments within the organization.
• Participate and contribute to daily and/or weekly team meetings and training sessions.
• Perform other related tasks as assigned.

Qualifications

• Bachelor’s degree in Sports Management, Hospitality, or other related field preferred or a combination of related education and work experience.
• 2-3+ years of professional sales and service experience, preferably in the sports & entertainment industry.
• High level of demonstrated professionalism, integrity, and ability to maintain sensitive information and appropriate decorum.
• Demonstrated quick learner with ability to handle multiple projects and meet deadlines.
• Team player with a positive attitude, professionalism, resourcefulness, integrity, motivation, and a strong work ethic.
• Detail-oriented, diplomatic, and empathetic, with exceptional customer service skills.
• Strong knowledge of sales strategies and service principles.
• Proficient in MS Office with Salesforce or similar CRM experience—Ticketmaster/Archtics platform experience preferred
• Ability to work independently and within a team environment.
• Ability to work flexible hours, including evenings, weekends, and holidays.

Strengthened by our Differences. United to Make a Difference:

At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.