Transaction Quality Assurance Analyst - BPO
NTT DATA Global Delivery Services LtdRole Overview
NTT DATA Global Delivery Services Ltd is hiring a mid-level Transaction Quality Assurance Analyst - BPO. This is a full-time role in IN. Part of NTT DATA Global Delivery Services Ltd's Qa hiring. Full responsibilities, required qualifications, and the apply link are listed in the description below.
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Job Description
BPO Transaction Quality Assurance Analyst
Conduct detailed audits and quality reviews of annuity transfer requests, paperwork, and system data.
Verify completeness and accuracy of transfer documentation (e.g., transfer forms, beneficiary designations, fund allocation, surrender/transfer fees, etc.).
Ensure compliance with internal policies, service-level agreements (SLAs), and regulatory requirements (state/federal).
Identify trends, process gaps, or recurring issues in annuity transfer procedures.
Recommend corrective actions and process enhancements to reduce defects and improve service outcomes.
Collaborate with operational teams to implement quality improvement initiatives.
Support training initiatives by developing quality checklists, documentation standards, and best practice guidelines.
Ensure team adherence to compliance requirements (e.g., FINRA, state insurance regulations, company policies).
Experience Level
Mid Level
Frequently Asked Questions
How do I apply for the Transaction Quality Assurance Analyst - BPO position at NTT DATA Global Delivery Services Ltd?
Use the Apply button above to submit your application directly to NTT DATA Global Delivery Services Ltd. Most applications take less than 5 minutes if your resume and contact details are ready, and you'll be routed to the employer's official application system to finish.
Where is the Transaction Quality Assurance Analyst - BPO position at NTT DATA Global Delivery Services Ltd located?
This position is based in IN. NTT DATA Global Delivery Services Ltd has not indicated remote or hybrid options for this role, so candidates should plan for on-site work.
What does a Transaction Quality Assurance Analyst - BPO at NTT DATA Global Delivery Services Ltd earn?
NTT DATA Global Delivery Services Ltd has not disclosed a salary range in this posting. Many employers share specifics later in the interview process; you can also ask during a recruiter screen if compensation transparency is important to you.
When was the Transaction Quality Assurance Analyst - BPO role at NTT DATA Global Delivery Services Ltd posted?
This role was posted on April 14, 2026 (55 days ago). It's still listed as actively hiring; we re-confirm openings against the source system multiple times per day and remove closed roles.
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