Position Summary

The Sr. Director, IT Delivery & Operations is a senior IT leader responsible for the integrated delivery, quality, and operational performance of the organization’s technology solutions. Operating within the Information Technology organization, this role serves as the executive owner of end‑to‑end IT delivery—from solution development and validation through deployment and ongoing operational reliability.

This role provides strategic leadership and operational oversight across Software Engineering, Quality Engineering, and Infrastructure & Operations. The Sr. Director ensures these functions operate as a cohesive system, aligning priorities, standards, and execution models to deliver secure, high‑quality, and reliable technology solutions that meet business needs. The role is accountable for delivery predictability, production stability, and continuous improvement across the full technology lifecycle.

Primary Responsibilities

• Provide integrated leadership across software development, quality engineering, and infrastructure & operations to ensure seamless end‑to‑end IT delivery.
• Own delivery outcomes across the technology portfolio, ensuring solutions are developed, tested, deployed, and operated in a reliable, secure, and scalable manner.
• Set and enforce cross‑domain delivery and operational standards, ensuring consistency in engineering practices, quality controls, and service management disciplines.
• Partner with Enterprise Architecture leadership to ensure delivery and operational execution align with architectural principles, roadmaps, and strategic guardrails.
• Oversee release readiness and production stability by ensuring effective coordination between development, testing, and operational teams.
• Establish and monitor delivery, quality, and operational performance metrics; proactively identify risks and drive corrective actions.
• Ensure strong financial discipline across delivery and operations, including investment prioritization, capacity planning, and cost optimization.
• Lead and develop senior technology leaders, fostering collaboration, accountability, and shared ownership for delivery outcomes.
• Drive continuous improvement across IT delivery and operations, including adoption of modern engineering, automation, DevOps, and service management practices.
• Serve as the primary escalation point for critical delivery, quality, or operational issues impacting business services.

Required Skills

• Demonstrated senior leadership experience across software delivery, quality engineering, and IT operations in complex enterprise environments; strong understanding of end‑to‑end technology delivery lifecycles; ability to orchestrate multiple technical disciplines toward shared outcomes; experience establishing delivery governance, performance metrics, and operational accountability frameworks; strong financial, vendor, and capacity management skills; excellent executive communication, stakeholder management, and decision‑making capabilities.

Required Competencies

• End‑to‑End Delivery Accountability — Owning outcomes across development, quality, and operations rather than individual functional outputs.
• Operational Excellence — Ensuring reliability, performance, and resilience of production systems.
• Strategic Leadership — Translating IT strategy into coordinated execution across delivery and operations.
• Interpersonal Excellence — Building alignment and trust across senior IT leaders and business stakeholders.
• Change Leadership — Leading transformation of delivery and operational models to improve agility, quality, and stability.

Required Education & Experience

• Bachelor’s degree in Computer Science, Information Systems, Engineering, Business, or related field required; Master’s degree preferred.
• 12+ years of progressive experience in technology delivery, operations, or engineering leadership roles; demonstrated success leading multiple IT disciplines through senior leaders; proven experience operating in enterprise‑scale, regulated, or high‑availability environments; strong track record improving delivery predictability, system reliability, and cross‑team collaboration.

Work Environment Details:

Travel: Up to 10% as needed

Physical: Standard office environment; ability to operate a computer for extended periods.

We offer a comprehensive benefits package that includes hybrid work options; annual incentive opportunities; an employer-paid pension plan; 401(k); medical, dental and vision insurance; a generous leave policy; onsite gym; and more—all in a friendly, professional work environment. For additional information, please visit our website at www.nrucfc.coop. CFC is an Equal Opportunity Employer committed to workforce diversity.